# Customer Perceptions of the U.S. Postal Service During the COVID-19 Pandemic
> **Inspection / Evaluation** by U.S. Postal Service OIG · 2021-04-09
> *About: U.S. Postal Service*
## Report
- **Title:** Customer Perceptions of the U.S. Postal Service During the COVID-19 Pandemic
- **Submitting OIG:** U.S. Postal Service OIG
- **Component agency:** U.S. Postal Service
- **Type:** Inspection / Evaluation
- **Publication date:** 2021-04-09

## Summary

The OIG conducted a nationally representative survey to understand the ways the COVID-19 pandemic may have altered customer perceptions of the Postal Service and their habits around mail and other postal-related activities. The OIG found that Americans continued to hold favorable views of the Postal Service during the pandemic, underscoring the important role USPS plays for the nation. During the pandemic, the core ways customers interacted with the Postal Service were through mail receipt, post office visits, and delivery of online orders.

## Source
- [oversight.gov report page](https://www.oversight.gov/reports/customer-perceptions-us-postal-service-during-covid-19-pandemic)
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