# SBA’s Handling of Identity Theft in the COVID-19 Economic Injury Disaster Loan Program
> **Inspection / Evaluation** by Small Business Administration OIG · 2021-05-06
> *About: Small Business Administration*
## Report
- **Title:** SBA’s Handling of Identity Theft in the COVID-19 Economic Injury Disaster Loan Program
- **Submitting OIG:** Small Business Administration OIG
- **Component agency:** Small Business Administration
- **Type:** Inspection / Evaluation
- **Publication date:** 2021-05-06

## Summary

The Office of Inspector General (OIG) is issuing this Evaluation report to notify Small Business Administration (SBA) officials of significant matters regarding its handling of complaints of identity theft in the Coronavirus Disease 2019 (COVID-19) Economic Injury Disaster Loan (EIDL) program.We recommend the Administrator to direct the Associate Administrator for the Office of Disaster Assistance, the Chief Financial Officer for the Office of Performance Management and Chief Financial Officer, and the Associate Administrator for the Office of Capital Access to:1. Develop a process to maint


## Recommendations

- **Rec 1** (Closed): Develop a process to maintain and track all identity theft complaints.
- **Rec 2** (Closed): Develop a process to provide status updates to each complainant alleging identity theft.
- **Rec 3** (Closed): Complete and formalize a process to restore identity theft victims to their condition prior to the fraud. The process should include steps to stop the loan billing statements, prevent delinquency collections, release them from loan liability and UCC…
- **Rec 4** (Closed): Develop a process to remove any fraudulent loans and related UCC filing fees from its financial records.
- **Rec 5** (Closed): Review over 150,000 returned billing statements and resolve any that involve identity theft, then refer fraudulent loans to OIG.
## Source
- [oversight.gov report page](https://www.oversight.gov/reports/sbas-handling-identity-theft-covid-19-economic-injury-disaster-loan-program)
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