# COVID-19: The Pandemic Highlighted the Need to Strengthen Wage and Hour Division's Enforcement Controls
> **Audit** by Department of Labor OIG · 2021-09-30
> *About: Department of Labor*
## Report
- **Title:** COVID-19: The Pandemic Highlighted the Need to Strengthen Wage and Hour Division's Enforcement Controls
- **Submitting OIG:** Department of Labor OIG
- **Component agency:** Department of Labor
- **Type:** Audit
- **Publication date:** 2021-09-30

## Summary

https://www.oig.dol.gov/public/reports/oa/2021/19-21-008-15-001.pdf


## Recommendations

- **Rec 1** (Closed): We recommend the Acting Administrator for the Wage and Hour Division implement a control to perform periodic reviews to determine if staff properly handled potential complaints in accordance with WHD's complaint requirements.
- **Rec 2** (Open): We recommend the Acting Administrator for the Wage and Hour Division develop a mechanism to enable the agency to determine how effective conciliations are at getting back wage payments to workers, and address any weaknesses identified in ensuring…
- **Rec 3** (Closed): We recommend the Acting Administrator for the Wage and Hour Division update its policy for selecting a conclude reason in its database to require staff to use a reason that would allow WHD to determine the outcome of the conciliation.
- **Rec 4** (Closed): We recommend the Acting Administrator for the Wage and Hour Division assess the effectiveness of remote investigations and incorporate best practices into its operating procedures.
- **Rec 5** (Closed): We recommend the Acting Administrator for the Wage and Hour Division develop a plan to monitor the results of the agency's updated directed investigation plan as identified in the FY2021 Operating Plan.
## Source
- [oversight.gov report page](https://www.oversight.gov/reports/audit/covid-19-pandemic-highlighted-need-strengthen-wage-and-hour-divisions-enforcement)
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