# The Taxpayer Advocate Service Assisted Thousands of Taxpayers With CARES Act Issues but Faced Challenges in Identifying and Tracking Applicable Cases
> **Audit** by Treasury Inspector General for Tax Administration · 2021-10-20
> *About: Internal Revenue Service*
## Report
- **Title:** The Taxpayer Advocate Service Assisted Thousands of Taxpayers With CARES Act Issues but Faced Challenges in Identifying and Tracking Applicable Cases
- **Submitting OIG:** Treasury Inspector General for Tax Administration
- **Component agency:** Internal Revenue Service
- **Type:** Audit
- **Publication date:** 2021-10-20

## Recommendations

- **Rec 1** (Closed): The National Taxpayer Advocate should reinforce existing guidance to ensure that Taxpayer Advocate Service (TAS) employees are adhering to: a) the Internal Revenue Manual (IRM) guidance concerning contacts not meeting TAS criteria and b) TAS policies…
- **Rec 2** (Closed): The National Taxpayer Advocate should consider establishing an issue code for stimulus-type payments.
## Source
- [oversight.gov report page](https://www.oversight.gov/reports/audit/taxpayer-advocate-service-assisted-thousands-taxpayers-cares-act-issues-faced)
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