# The Department’s Implementation of CARES Act Flexibilities to TEACH Grant Service Obligations
> **Inspection / Evaluation** by Department of Education OIG · 2022-01-20
> *About: Department of Education*
## Report
- **Title:** The Department’s Implementation of CARES Act Flexibilities to TEACH Grant Service Obligations
- **Submitting OIG:** Department of Education OIG
- **Component agency:** Department of Education
- **Type:** Inspection / Evaluation
- **Publication date:** 2022-01-20

## Summary

The objective of our review was to evaluate the Department of Education’s plans and processes to ensure Teacher Education Assistance for College and Higher Education (TEACH) grantees receive full-time credit toward their service obligations for part-time and temporarily interrupted service due to Coronavirus Disease 2019 (COVID-19). We found weaknesses in FSA’s development and implementation of plans and processes to ensure TEACH grantees receive full-time credit towards their service obligations for part-time or temporarily interrupted service due to COVID-19.


## Recommendations

- **Rec 1.1** (Closed): Ensure potentially impacted recipients are notified that they may be eligible for a full year of qualifying teaching service if during the 2019–2020 or 2020–2021 school years their service was interrupted by the pandemic, including sending…
- **Rec 1.2** (Closed): Ensure the servicer’s Processing Guide and Inbound and Outbound Calls Guide are updated to include applicable processes to follow for recipients that are eligible for CARES Act flexibilities consistent with the bulleted items noted in Recommendation 1…
- **Rec 1.3** (Closed): Ensure FSA conducts adequate sampling to verify that CARES Act flexibilities were granted appropriately, to include recipients that may have been denied credit because their end date did not fall within the specified window, recipients that were…
## Source
- [oversight.gov report page](https://www.oversight.gov/reports/departments-implementation-cares-act-flexibilities-teach-grant-service-obligations)
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