# The Social Security Administration’s Enumeration Services During the COVID-19 Pandemic
> **Audit** by Social Security Administration OIG · 2022-09-30
> *About: Social Security Administration*
## Report
- **Title:** The Social Security Administration’s Enumeration Services During the COVID-19 Pandemic
- **Submitting OIG:** Social Security Administration OIG
- **Component agency:** Social Security Administration
- **Type:** Audit
- **Publication date:** 2022-09-30

## Summary

Objective: To determine whether the Social Security Administration (SSA) complied with its enumeration policies and procedures and had adequate controls over managing evidentiary documents submitted to support Social Security number (SSN) card applications during the COVID-19 pandemic.


## Recommendations

- **Rec 1** (Closed): Develop and periodically conduct comprehensive refresher training on topics including but not limited to: - processing original Social Security Number (SSN) cards for individuals aged 12 or older and emphasize requirements and documentation of the in-…
- **Rec 10** (Open): Complete the privacy assessments for the WorkTrack application.
- **Rec 2** (Open): Update quality control reviews to include comparison of SSNAP inputs to an applicant-submitted Form SS-5 and evidentiary documents, and provide feedback to the technicians who made input errors (such as race and ethnicity) or did not use the…
- **Rec 3** (Open): Revise enumeration policy to include clear instructions for when Form SSA-5002 is required and how to properly document the form.
- **Rec 4** (Closed): Update Program Operations Manual System (POMS) to provide current instructions for enumeration notices and archive outdated policy.
- **Rec 5** (Closed): Retain enumeration notices in the Online Retrieval System for individuals with assigned SSNs.
- **Rec 6** (Open): Create and implement automated tools to assist staff in navigating through enumeration evidentiary document requirements.
- **Rec 7** (Closed): Take corrective action on all keying errors and cross-referencing errors we identified.
- **Rec 8** (Closed): Require managers to verify that incident reports are submitted through the Personally Identifiable Information (PII) Loss Reporting Tool before they approve reimbursement to customers for replacing lost original documents.
- **Rec 9** (Closed): Update the National Mail Handling Business Process to include standard Agency-wide mitigation steps for misdirected mail including original documents.
## Source
- [oversight.gov report page](https://www.oversight.gov/reports/audit/social-security-administrations-enumeration-services-during-covid-19-pandemic)
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