# Servicers Followed the COVID-19 Foreclosure Moratorium Requirements but Could Have Better Communicated the Requirements to Borrowers
> **Audit** by Department of Housing and Urban Development OIG · 2024-05-24
> *About: Department of Housing and Urban Development*
## Report
- **Title:** Servicers Followed the COVID-19 Foreclosure Moratorium Requirements but Could Have Better Communicated the Requirements to Borrowers
- **Submitting OIG:** Department of Housing and Urban Development OIG
- **Component agency:** Department of Housing and Urban Development
- **Type:** Audit
- **Publication date:** 2024-05-24

## Summary

Servicers followed the COVID-19 pandemic foreclosure moratorium requirements. However, they could have better communicated the moratorium requirements to delinquent borrowers who were subject to foreclosure proceedings. This situation occurred because HUD did not require servicers to notify borrowers directly about the foreclosure moratorium and that occupancy would pause the foreclosure process.


## Recommendations

- **Rec 2024-KC-0002-001-C** (Open): Review the two loans in our sample that did not receive appropriate servicing and take administrative actions if appropriate.
## Source
- [oversight.gov report page](https://www.oversight.gov/reports/audit/servicers-followed-covid-19-foreclosure-moratorium-requirements-could-have-better)
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