# The CFPB Effectively Monitors Consumer Complaints but Can Enhance Certain Processes
> **Audit** by Federal Reserve Board & CFPB OIG · 2024-06-24
> *About: Consumer Financial Protection Bureau*
## Report
- **Title:** The CFPB Effectively Monitors Consumer Complaints but Can Enhance Certain Processes
- **Submitting OIG:** Federal Reserve Board & CFPB OIG
- **Component agency:** Consumer Financial Protection Bureau
- **Type:** Audit
- **Publication date:** 2024-06-24

## Recommendations

- **Rec 1** (Closed): Finalize measurable objectives and establish a completion date for the company-specific reports pilot process.
- **Rec 2** (Closed): Establish written guidance for issuing company-specific reports.
- **Rec 3** (Closed): Periodically monitor the company-specific reports pilot process to measure its effectiveness in improving company responsiveness.
## Source
- [oversight.gov report page](https://www.oversight.gov/reports/audit/cfpb-effectively-monitors-consumer-complaints-can-enhance-certain-processes)
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