# NHTSA recall 24V372000

> **Mercedes-Benz USA, LLC** · 2025 MERCEDES-BENZ EQS SUV 580 4MATIC · component: **ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE**

## Summary

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles.  The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

## Consequence

A sudden loss of drive power increases the risk of a crash.

## Remedy

Dealers will update the battery management system software, free of charge.  Owner notification letters were mailed July 5, 2024.  Owners may contact MBUSA customer service at 1-800-367-6372.  MBUSA's number for this recall is 2024060002.

## Key facts

- **Campaign number:** 24V372000
- **Manufacturer:** Mercedes-Benz USA, LLC
- **Make:** MERCEDES-BENZ
- **Model:** EQS SUV 580 4MATIC
- **Model year:** 2025
- **Component:** ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
- **Report received:** 2024-05-28

## Primary source

NHTSA recall lookup: https://www.nhtsa.gov/recalls?nhtsaId=24V372000

## Citation

> US National Highway Traffic Safety Administration, recall campaign 24V372000 (Mercedes-Benz USA, LLC, 2025 MERCEDES-BENZ). Retrieved via AI Analytics 2026-09-20 from https://api.ai-analytics.org/nhtsa-recall/24V372000. Licensed CC0.

---

*[NHTSA recalls dataset](/datasets/nhtsa-recalls) · CC0 1.0*