# Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area
> **CPSC recall** · 2009-05-22 · 09744 · 1 injuries reported
## Recall
- **Number:** 09744
- **Date:** 2009-05-22
- **Injuries reported:** 1
## Products

Samsung "Jitterbug" Cell Phones

## Hazards

The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.

## Manufacturer(s)

Samsung Telecommunications America, of Richardson, Texas

## Retailer(s)

Directly to consumers through targeted national advertisements and publications, electronics and drug stores nationwide, and on the Web at www.jitterbug.com from March 2008 through May 2009 for about $150.

## Country of manufacture

South Korea

## Description

This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.

## Source
- [CPSC recall page](https://www.cpsc.gov/Recalls/2009/Samsung-Recalls-to-Upgrade-Certain-Cell-Phones-Could-Fail-to-Reach-Emergency-911-in-a-No-Service-Area)
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