# GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert)
> **CPSC recall** · 2019-08-30 · 19775 · 1 injuries reported
## Recall
- **Number:** 19775
- **Date:** 2019-08-30
- **Injuries reported:** 1
## Products

Lively Mobile Plus Emergency Alert Devices

## Hazards

The call button can fail when pushed by the consumer in an emergency.

## Remedies

Refund

## Manufacturer(s)

Borqs Hong Kong Limited; Shenzhen Saidaxin Technology Co. Ltd., of China

## Retailer(s)

Best Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50.

## Importer(s)

GreatCall Inc., of San Diego, California

## Country of manufacture

China

## Description

This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.

## Source
- [CPSC recall page](https://www.cpsc.gov/Recalls/2019/GreatCall-Recalls-Lively-Mobile-Plus-Emergency-Alert-Device-Due-to-Risk-of-Call-Button-Failing-in-an-Emergency-Recall-Alert)
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