# FDA recall Z-0686-2025

> **Philips North America Llc** · Class II · device recall initiated 2024-11-20.

## Product

Philips Smart-Hopping 2.0 AP 1.4 GHz. Model Number: 867216

## Reason for recall

The following four issues are included:   1. Certain Channel Settings may result in an Access Point preventing a connected client device from roaming to another Access Point potentially causing the client device to appear to drop out from the network.    2. if the Access Point experiences a disconnection from the Access Point Controller exceeding 4 minutes, the Access Point may not transition through the desired state to all for clean reconnection of the client radio link.    3. Potential to experience higher than expected data dropouts, device disassociations/reassociations for their wireless clients, and frequent "Loss of AP" alerts.   4. Potential for the Smart-hopping Access Point is affected by a software issue where the Access Point will resent after 82.85 days when the frame counter reaches its limit. This causes the latest synchronization check to fail and potential for loss of patient data.

## Distribution

Nationwide distribution

## Key facts

- **Recall number:** Z-0686-2025
- **Recalling firm:** Philips North America Llc
- **Classification:** Class II
- **Product type:** device
- **Status:** Ongoing
- **Initiation date:** 2024-11-20
- **Report date:** 2024-12-25

- **Voluntary/Mandated:** Voluntary: Firm initiated
- **Location:** Cambridge, MA, United States

## Primary source

FDA Enforcement Reports: https://www.accessdata.fda.gov/scripts/ires/index.cfm?Product=Z-0686-2025

## Citation

> AI Analytics. FDA recall Z-0686-2025. Retrieved 2026-07-20 from https://api.ai-analytics.org/recall/Z-0686-2025. Source: US FDA. Licensed CC0.

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