# FDA recall Z-1386-2024

> **Philips North America** · Class II · device recall initiated 2024-02-28.

## Product

Patient Information Center iX (PIC iX), Model Numbers 866389, 866390 (PIC iX Expand), and 866424 (PIC iX Hardware) running Software Version Number 4.X

## Reason for recall

It was found that the Care Assist mobile application (version 4.1.1 and earlier) would not play custom ringtones when iOS device screens were locked with a passcode.

## Distribution

Worldwide - US Nationwide distribution.

## Key facts

- **Recall number:** Z-1386-2024
- **Recalling firm:** Philips North America
- **Classification:** Class II
- **Product type:** device
- **Status:** Ongoing
- **Initiation date:** 2024-02-28
- **Report date:** 2024-04-03

- **Voluntary/Mandated:** Voluntary: Firm initiated
- **Location:** Cambridge, MA, United States

## Primary source

FDA Enforcement Reports: https://www.accessdata.fda.gov/scripts/ires/index.cfm?Product=Z-1386-2024

## Citation

> AI Analytics. FDA recall Z-1386-2024. Retrieved 2026-06-25 from https://api.ai-analytics.org/recall/Z-1386-2024. Source: US FDA. Licensed CC0.

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