# FDA recall Z-2754-2017

> **Merge Healthcare, Inc.** · Class II · device recall initiated 2017-06-13.

## Product

Merge Eye Care PACS Viewer 5.2  Merge Eye Care PACS is a software solution for the display, management, archive, interface and integration of ophthalmic device reports, images and data.   Merge Eye Care PACS is a software solution using databases for patient demographics, server and other systems of intercommunication with hospital systems via HL7 and DICOM to provide to clinicians a single image viewing and management solution of images imported from various contributing devices throughout the clinical environment.  Merge Eye Care PACS provides the ability to review data from any network-connected computer, and is protected by appropriate security login which permits only authorized user access. Symphony uses 256 bit or greater encryption via secure socket layer (SSL) to assure a network environment which is secure.

## Reason for recall

When the user has not set up any user preference on the sorting order to render the study images (OS/OD/etc.) and reports, the ECP may get an incorrect study index. If the user attempts to delete an image, ECP may then read that image as OS when it is, in fact, OD.

## Distribution

FL, IL, CO, MI, CA, NY, ND, OH, CT

## Key facts

- **Recall number:** Z-2754-2017
- **Recalling firm:** Merge Healthcare, Inc.
- **Classification:** Class II
- **Product type:** device
- **Status:** Terminated
- **Initiation date:** 2017-06-13
- **Report date:** 2017-07-26
- **Termination date:** 2020-09-17

- **Voluntary/Mandated:** Voluntary: Firm initiated
- **Location:** Hartland, WI, United States

## Primary source

FDA Enforcement Reports: https://www.accessdata.fda.gov/scripts/ires/index.cfm?Product=Z-2754-2017

## Citation

> AI Analytics. FDA recall Z-2754-2017. Retrieved 2026-07-20 from https://api.ai-analytics.org/recall/Z-2754-2017. Source: US FDA. Licensed CC0.

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