{"url_path":"/sec/ttec/10-k/2026/cover-page","section_key":"cover-page","section_title":"Cover Page","topic":"sec","document":{"doc_type":"10-K","doc_date":"2026-02-26","source_url":"https://www.sec.gov/Archives/edgar/data/1013880/0001104659-26-020532-index.html","accession_number":"0001104659-26-020532","cik":"0001013880","ticker":"TTEC","issuer_name":"TTEC Holdings, Inc.","edgar_url":"https://www.sec.gov/Archives/edgar/data/1013880/0001104659-26-020532-index.html","primary_entity_key":"0001013880","primary_entity_name":"TTEC Holdings, Inc."},"word_count":3336,"has_tables":true,"body_markdown":"TTEC Holdings, Inc._December 31, 2025\n\nhttp://fasb.org/us-gaap/2025#PropertyPlantAndEquipmentAndFinanceLeaseRightOfUseAssetAfterAccumulatedDepreciationAndAmortizationhttp://fasb.org/us-gaap/2025#OtherLiabilitiesCurrenthttp://fasb.org/us-gaap/2025#OtherLiabilitiesNoncurrenttruehttp://fasb.org/us-gaap/2025#ServiceMember1982truetruehttp://fasb.org/us-gaap/2025#AssetImpairmentChargeshttp://fasb.org/us-gaap/2025#AssetImpairmentChargesP4Y8M16DP6Y9M22D2027-03-312026-12-312026-08-312027-03-312026-12-31http://fasb.org/us-gaap/2025#OtherLiabilitiesCurrent http://fasb.org/us-gaap/2025#OtherLiabilitiesNoncurrenthttp://fasb.org/us-gaap/2025#OtherAssetsNoncurrent http://fasb.org/us-gaap/2025#PrepaidExpenseAndOtherAssetsCurrenthttp://xbrl.sec.gov/stpr/2025#TX2025-11-052027-11-23P5YP12MP2YtruetrueP1YP1Y3M9DP1Y10M29DP2Y3M20DP3Y3M9DP3Y7M28DP4Y1M14Dhttp://fasb.org/us-gaap/2025#PropertyPlantAndEquipmentAndFinanceLeaseRightOfUseAssetAfterAccumulatedDepreciationAndAmortizationhttp://fasb.org/us-gaap/2025#OtherLiabilitiesCurrenthttp://fasb.org/us-gaap/2025#OtherLiabilitiesNoncurrenthttp://fasb.org/us-gaap/2025#OtherLiabilitiesCurrent http://fasb.org/us-gaap/2025#OtherLiabilitiesNoncurrenthttp://fasb.org/us-gaap/2025#OtherLiabilitiesCurrent http://fasb.org/us-gaap/2025#OtherLiabilitiesNoncurrent2027-12-312031-12-31P3YP3Yhttp://fasb.org/us-gaap/2025#NonqualifiedPlanMember0001013880false2025FY--12-310001013880ttec:ForeignJurisdictionsMemberttec:NotRealizableStandardMember2025-01-012025-12-310001013880country:CAttec:NotRealizableStandardMember2025-01-012025-12-310001013880ttec:ForeignJurisdictionsMember2025-01-012025-12-310001013880us-gaap:TreasuryStockCommonMember2024-01-012024-12-310001013880us-gaap:TreasuryStockCommonMember2023-01-012023-12-310001013880us-gaap:CommonStockMember2025-01-012025-12-310001013880us-gaap:CommonStockMember2024-01-012024-12-310001013880us-gaap:CommonStockMember2023-01-012023-12-310001013880us-gaap:TreasuryStockCommonMember2025-12-310001013880us-gaap:RetainedEarningsMember2025-12-310001013880us-gaap:NoncontrollingInterestMember2025-12-310001013880us-gaap:AdditionalPaidInCapitalMember2025-12-310001013880us-gaap:AccumulatedTranslationAdjustmentMember2025-12-310001013880us-gaap:AccumulatedOtherComprehensiveIncomeMember2025-12-310001013880us-gaap:AccumulatedGainLossNetCashFlowHedgeParentMember2025-12-310001013880us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember2025-12-310001013880us-gaap:TreasuryStockCommonMember2024-12-310001013880us-gaap:RetainedEarningsMember2024-12-310001013880us-gaap:NoncontrollingInterestMember2024-12-310001013880us-gaap:AdditionalPaidInCapitalMember2024-12-310001013880us-gaap:AccumulatedTranslationAdjustmentMember2024-12-310001013880us-gaap:AccumulatedOtherComprehensiveIncomeMember2024-12-310001013880us-gaap:AccumulatedGainLossNetCashFlowHedgeParentMember2024-12-310001013880us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember2024-12-310001013880us-gaap:TreasuryStockCommonMember2023-12-310001013880us-gaap:RetainedEarningsMember2023-12-310001013880us-gaap:NoncontrollingInterestMember2023-12-310001013880us-gaap:AdditionalPaidInCapitalMember2023-12-310001013880us-gaap:AccumulatedTranslationAdjustmentMember2023-12-310001013880us-gaap:AccumulatedOtherComprehensiveIncomeMember2023-12-310001013880us-gaap:AccumulatedGainLossNetCashFlowHedgeParentMember2023-12-310001013880us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember2023-12-310001013880us-gaap:TreasuryStockCommonMember2022-12-310001013880us-gaap:RetainedEarningsMember2022-12-310001013880us-gaap:NoncontrollingInterestMember2022-12-310001013880us-gaap:AdditionalPaidInCapitalMember2022-12-310001013880us-gaap:AccumulatedTranslationAdjustmentMember2022-12-310001013880us-gaap:AccumulatedOtherComprehensiveIncomeMember2022-12-310001013880us-gaap:AccumulatedGainLossNetCashFlowHedgeParentMember2022-12-310001013880us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember2022-12-310001013880us-gaap:PerformanceSharesMemberttec:Prsus2021Member2024-03-012024-03-310001013880ttec:TtecHoldingsInc2024PlanMember2024-12-310001013880ttec:TtecHoldingsInc2020PlanMember2020-02-290001013880us-gaap:RestrictedStockUnitsRSUMember2024-01-012024-12-310001013880us-gaap:RestrictedStockUnitsRSUMember2023-01-012023-12-310001013880us-gaap:PerformanceSharesMemberttec:Prsus2022VcpMember2025-01-012025-12-310001013880us-gaap:PerformanceSharesMemberttec:Prsus2022Member2025-01-012025-12-310001013880ttec:Prsus2021Member2025-01-012025-12-310001013880ttec:BoardOfDirectorsMember2025-01-012025-12-310001013880srt:MinimumMemberus-gaap:RestrictedStockUnitsRSUMember2023-01-012025-12-310001013880srt:MinimumMemberttec:TtecHoldingsInc2020PlanMember2023-01-012025-12-310001013880srt:MaximumMemberus-gaap:RestrictedStockUnitsRSUMember2023-01-012025-12-310001013880srt:MaximumMemberttec:TtecHoldingsInc2020PlanMember2023-01-012025-12-310001013880us-gaap:RestrictedStockUnitsRSUMember2025-01-012025-12-310001013880us-gaap:RestrictedStockUnitsRSUMemberus-gaap:SellingGeneralAndAdministrativeExpensesMember2025-01-012025-12-310001013880us-gaap:RestrictedStockUnitsRSUMemberus-gaap:CostOfSalesMember2025-01-012025-12-310001013880us-gaap:RestrictedStockUnitsRSUMemberus-gaap:SellingGeneralAndAdministrativeExpensesMember2024-01-012024-12-310001013880us-gaap:RestrictedStockUnitsRSUMemberus-gaap:CostOfSalesMember2024-01-012024-12-310001013880us-gaap:RestrictedStockUnitsRSUMemberus-gaap:SellingGeneralAndAdministrativeExpensesMember2023-01-012023-12-310001013880us-gaap:RestrictedStockUnitsRSUMemberus-gaap:CostOfSalesMember2023-01-012023-12-310001013880us-gaap:PerformanceSharesMemberttec:Prsus2021Member2023-01-012023-12-3100010138802028-01-012025-12-3100010138802027-01-012025-12-3100010138802026-01-022025-12-3100010138802026-01-012025-12-3100010138802023-01-012025-12-310001013880us-gaap:ForeignExchangeForwardMemberus-gaap:ReclassificationOutOfAccumulatedOtherComprehensiveIncomeMemberus-gaap:AccumulatedTranslationAdjustmentMember2025-01-012025-12-310001013880ttec:MantucketMembersrt:ChiefExecutiveOfficerMember2025-01-012025-12-310001013880srt:MinimumMemberus-gaap:CustomerConcentrationRiskMember2025-01-012025-12-310001013880us-gaap:EMEAMember2025-01-012025-12-310001013880ttec:UnitedStatesCanadaMember2025-01-012025-12-310001013880ttec:PhilippinesAsiaPacificIndiaMember2025-01-012025-12-310001013880srt:LatinAmericaMember2025-01-012025-12-310001013880us-gaap:ForeignExchangeForwardMemberus-gaap:ReclassificationOutOfAccumulatedOtherComprehensiveIncomeMemberus-gaap:AccumulatedTranslationAdjustmentMember2024-01-012024-12-310001013880us-gaap:EMEAMember2024-01-012024-12-310001013880ttec:UnitedStatesCanadaMember2024-01-012024-12-310001013880ttec:PhilippinesAsiaPacificIndiaMember2024-01-012024-12-310001013880srt:LatinAmericaMember2024-01-012024-12-310001013880us-gaap:ForeignExchangeForwardMemberus-gaap:ReclassificationOutOfAccumulatedOtherComprehensiveIncomeMemberus-gaap:AccumulatedTranslationAdjustmentMember2023-01-012023-12-310001013880us-gaap:EMEAMember2023-01-012023-12-310001013880ttec:UnitedStatesCanadaMember2023-01-012023-12-310001013880ttec:PhilippinesAsiaPacificIndiaMember2023-01-012023-12-310001013880srt:LatinAmericaMember2023-01-012023-12-310001013880ttec:AvionAndAirmaxMembersrt:AffiliatedEntityMember2025-01-012025-12-310001013880ttec:AvionAndAirmaxMembersrt:AffiliatedEntityMember2024-01-012024-12-310001013880ttec:WillisTowersWatsonMember2024-01-012024-12-310001013880ttec:AvionAndAirmaxMembersrt:AffiliatedEntityMember2023-01-012023-12-310001013880us-gaap:AccumulatedDefinedBenefitPlansAdjustmentNetUnamortizedGainLossMember2025-01-012025-12-310001013880us-gaap:AccumulatedDefinedBenefitPlansAdjustmentNetUnamortizedGainLossMember2024-01-012024-12-310001013880us-gaap:AccumulatedDefinedBenefitPlansAdjustmentNetUnamortizedGainLossMember2023-01-012023-12-310001013880us-gaap:ReclassificationOutOfAccumulatedOtherComprehensiveIncomeMember2025-01-012025-12-310001013880ttec:OciGainOnLiquidationMemberus-gaap:ReclassificationOutOfAccumulatedOtherComprehensiveIncomeMember2024-01-012024-12-310001013880us-gaap:ReclassificationOutOfAccumulatedOtherComprehensiveIncomeMember2024-01-012024-12-310001013880us-gaap:ReclassificationOutOfAccumulatedOtherComprehensiveIncomeMember2023-01-012023-12-310001013880srt:MinimumMemberus-gaap:SoftwareAndSoftwareDevelopmentCostsMember2025-12-310001013880srt:MinimumMemberus-gaap:OtherIntangibleAssetsMember2025-12-310001013880srt:MinimumMemberus-gaap:OtherCapitalizedPropertyPlantAndEquipmentMember2025-12-310001013880srt:MinimumMemberus-gaap:ComputerEquipmentMember2025-12-310001013880srt:MinimumMemberttec:TelephoneEquipmentMember2025-12-310001013880srt:MaximumMemberus-gaap:SoftwareAndSoftwareDevelopmentCostsMember2025-12-310001013880srt:MaximumMemberus-gaap:OtherIntangibleAssetsMember2025-12-310001013880srt:MaximumMemberus-gaap:OtherCapitalizedPropertyPlantAndEquipmentMember2025-12-310001013880srt:MaximumMemberus-gaap:ComputerEquipmentMember2025-12-310001013880srt:MaximumMemberttec:TelephoneEquipmentMember2025-12-310001013880us-gaap:BuildingMember2025-12-310001013880us-gaap:VehiclesMember2025-12-310001013880us-gaap:TechnologyEquipmentMember2025-12-310001013880us-gaap:LeaseholdImprovementsMember2025-12-310001013880us-gaap:FurnitureAndFixturesMember2025-12-310001013880us-gaap:EquipmentMember2025-12-310001013880us-gaap:VehiclesMember2024-12-310001013880us-gaap:TechnologyEquipmentMember2024-12-310001013880us-gaap:LeaseholdImprovementsMember2024-12-310001013880us-gaap:FurnitureAndFixturesMember2024-12-310001013880us-gaap:EquipmentMember2024-12-310001013880us-gaap:SoftwareDevelopmentMember2025-12-310001013880us-gaap:SoftwareDevelopmentMember2024-12-310001013880us-gaap:ReclassificationOutOfAccumulatedOtherComprehensiveIncomeMemberus-gaap:AccumulatedGainLossNetCashFlowHedgeParentMember2025-01-012025-12-310001013880us-gaap:ReclassificationOutOfAccumulatedOtherComprehensiveIncomeMemberus-gaap:AccumulatedGainLossNetCashFlowHedgeParentMember2024-01-012024-12-310001013880us-gaap:ReclassificationOutOfAccumulatedOtherComprehensiveIncomeMemberus-gaap:AccumulatedGainLossNetCashFlowHedgeParentMember2023-01-012023-12-310001013880ttec:FormerHeadquartersBuildingMember2024-11-052024-11-050001013880us-gaap:ForeignExchangeContractMemberus-gaap:FairValueHedgingMemberus-gaap:NondesignatedMember2025-01-012025-12-310001013880us-gaap:ForeignExchangeContractMemberus-gaap:FairValueHedgingMemberus-gaap:NondesignatedMember2024-01-012024-12-310001013880us-gaap:ForeignExchangeContractMemberus-gaap:FairValueHedgingMemberus-gaap:NondesignatedMember2023-01-012023-12-310001013880us-gaap:ForeignExchangeContractMemberus-gaap:CashFlowHedgingMemberus-gaap:DesignatedAsHedgingInstrumentMember2025-01-012025-12-310001013880us-gaap:ForeignExchangeContractMemberus-gaap:CashFlowHedgingMemberus-gaap:DesignatedAsHedgingInstrumentMember2024-01-012024-12-310001013880us-gaap:ForeignExchangeContractMemberus-gaap:CashFlowHedgingMemberus-gaap:DesignatedAsHedgingInstrumentMember2023-01-012023-12-310001013880us-gaap:EMEAMember2025-12-310001013880ttec:UnitedStatesCanadaMember2025-12-310001013880ttec:PhilippinesAsiaPacificIndiaMember2025-12-310001013880srt:LatinAmericaMember2025-12-310001013880us-gaap:EMEAMember2024-12-310001013880ttec:UnitedStatesCanadaMember2024-12-310001013880ttec:PhilippinesAsiaPacificIndiaMember2024-12-310001013880srt:LatinAmericaMember2024-12-310001013880ttec:FixedPaymentsMember2025-01-012025-12-310001013880ttec:FixedPaymentsMember2024-01-012024-12-310001013880ttec:FixedPaymentsMember2023-01-012023-12-310001013880us-gaap:SellingGeneralAndAdministrativeExpensesMember2025-01-012025-12-310001013880us-gaap:RestructuringChargesMember2025-01-012025-12-310001013880us-gaap:OtherNonoperatingIncomeExpenseMember2025-01-012025-12-310001013880us-gaap:CostOfSalesMember2025-01-012025-12-310001013880ttec:AssetImpairmentChargesMember2025-01-012025-12-310001013880us-gaap:SellingGeneralAndAdministrativeExpensesMember2024-01-012024-12-310001013880us-gaap:RestructuringChargesMember2024-01-012024-12-310001013880us-gaap:OtherNonoperatingIncomeExpenseMember2024-01-012024-12-310001013880us-gaap:CostOfSalesMember2024-01-012024-12-310001013880ttec:AssetImpairmentChargesMember2024-01-012024-12-310001013880us-gaap:SellingGeneralAndAdministrativeExpensesMember2023-01-012023-12-310001013880us-gaap:RestructuringChargesMember2023-01-012023-12-310001013880us-gaap:OtherNonoperatingIncomeExpenseMember2023-01-012023-12-310001013880us-gaap:CostOfSalesMember2023-01-012023-12-310001013880ttec:AssetImpairmentChargesMember2023-01-012023-12-310001013880us-gaap:AccumulatedTranslationAdjustmentMember2025-01-012025-12-310001013880us-gaap:AccumulatedOtherComprehensiveIncomeMember2025-01-012025-12-310001013880us-gaap:AccumulatedGainLossNetCashFlowHedgeParentMember2025-01-012025-12-310001013880us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember2025-01-012025-12-310001013880us-gaap:AccumulatedTranslationAdjustmentMember2024-01-012024-12-310001013880us-gaap:AccumulatedOtherComprehensiveIncomeMember2024-01-012024-12-310001013880us-gaap:AccumulatedGainLossNetCashFlowHedgeParentMember2024-01-012024-12-310001013880us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember2024-01-012024-12-310001013880us-gaap:AccumulatedTranslationAdjustmentMember2023-01-012023-12-310001013880us-gaap:AccumulatedOtherComprehensiveIncomeMember2023-01-012023-12-310001013880us-gaap:AccumulatedGainLossNetCashFlowHedgeParentMember2023-01-012023-12-310001013880us-gaap:AccumulatedDefinedBenefitPlansAdjustmentMember2023-01-012023-12-310001013880ttec:PerceptaLlcMember2025-12-310001013880ttec:FcrMember2025-12-310001013880ttec:FcrMember2023-03-310001013880ttec:SerendebyteMember2020-02-070001013880ttec:FcrMember2019-10-260001013880ttec:SerendebyteMember2023-12-080001013880ttec:CompanySNetLeverageRatioMember2025-10-012025-12-310001013880ttec:TenthAmendmentMemberus-gaap:SecuredOvernightFinancingRateSofrMember2025-01-012025-12-310001013880ttec:TenthAmendmentMember2025-01-012025-12-310001013880ttec:TenthAmendmentMemberus-gaap:LetterOfCreditMember2025-11-052025-11-050001013880ttec:TenthAmendmentMember2025-12-310001013880ttec:NinthAmendmentMember2025-12-310001013880srt:MinimumMember2025-12-310001013880srt:MaximumMember2025-12-310001013880ttec:OperatingLeasesMember2025-12-310001013880ttec:OperatingLeasesMember2024-12-310001013880ttec:SubLeaseMember2025-01-012025-12-310001013880ttec:SubLeaseBMember2025-01-012025-12-310001013880ttec:PhilippinesAndCostaRicaMember2025-01-012025-12-310001013880us-gaap:ForeignExchangeContractMemberus-gaap:CashFlowHedgingMemberus-gaap:DesignatedAsHedgingInstrumentMemberus-gaap:ReclassificationOutOfAccumulatedOtherComprehensiveIncomeMember2025-01-012025-12-310001013880us-gaap:ReclassificationOutOfAccumulatedOtherComprehensiveIncomeMemberus-gaap:AccumulatedDefinedBenefitPlansAdjustmentNetUnamortizedGainLossMember2025-01-012025-12-310001013880us-gaap:ForeignExchangeContractMemberus-gaap:CashFlowHedgingMemberus-gaap:DesignatedAsHedgingInstrumentMemberus-gaap:ReclassificationOutOfAccumulatedOtherComprehensiveIncomeMember2024-01-012024-12-310001013880us-gaap:ReclassificationOutOfAccumulatedOtherComprehensiveIncomeMemberus-gaap:AccumulatedDefinedBenefitPlansAdjustmentNetUnamortizedGainLossMember2024-01-012024-12-310001013880us-gaap:ForeignExchangeContractMemberus-gaap:CashFlowHedgingMemberus-gaap:DesignatedAsHedgingInstrumentMemberus-gaap:ReclassificationOutOfAccumulatedOtherComprehensiveIncomeMember2023-01-012023-12-310001013880us-gaap:ReclassificationOutOfAccumulatedOtherComprehensiveIncomeMemberus-gaap:AccumulatedDefinedBenefitPlansAdjustmentNetUnamortizedGainLossMember2023-01-012023-12-3100010138802024-10-012024-12-310001013880ttec:NonCashPreTaxMemberttec:DigitalRecurringMember2025-12-012025-12-010001013880ttec:DigitalRecurringMember2025-10-012025-12-310001013880us-gaap:MeasurementInputDiscountRateMemberttec:DigitalProfessionalServicesMember2025-12-012025-12-010001013880ttec:DigitalProfessionalServicesMember2025-12-012025-12-010001013880ttec:WorkingCapitalMembersrt:MinimumMember2025-01-012025-12-310001013880ttec:WorkingCapitalMembersrt:MaximumMember2025-01-012025-12-310001013880ttec:TransactionRevenueMultiplesMembersrt:MinimumMember2025-01-012025-12-310001013880ttec:TransactionRevenueMultiplesMembersrt:MaximumMember2025-01-012025-12-310001013880ttec:RevenueTerminalGrowthMembersrt:MinimumMember2025-01-012025-12-310001013880ttec:RevenueTerminalGrowthMembersrt:MaximumMember2025-01-012025-12-310001013880ttec:RevenueProjectionsMembersrt:MinimumMember2025-01-012025-12-310001013880ttec:RevenueProjectionsMembersrt:MaximumMember2025-01-012025-12-310001013880ttec:PublicCompanyRevenueMultiplesMembersrt:MinimumMember2025-01-012025-12-310001013880ttec:PublicCompanyRevenueMultiplesMembersrt:MaximumMember2025-01-012025-12-310001013880ttec:MarketParticipantAcquisitionPremiumsMembersrt:MinimumMember2025-01-012025-12-310001013880ttec:MarketParticipantAcquisitionPremiumsMembersrt:MaximumMember2025-01-012025-12-310001013880ttec:IncomeTaxRateMembersrt:MinimumMember2025-01-012025-12-310001013880ttec:IncomeTaxRateMembersrt:MaximumMember2025-01-012025-12-310001013880ttec:EbitdaMultiplesMembersrt:MinimumMember2025-01-012025-12-310001013880ttec:EbitdaMultiplesMembersrt:MaximumMember2025-01-012025-12-310001013880ttec:EbitdaMarginMembersrt:MinimumMember2025-01-012025-12-310001013880ttec:EbitdaMarginMembersrt:MaximumMember2025-01-012025-12-310001013880ttec:DiscountRateRangeMembersrt:MinimumMember2025-01-012025-12-310001013880ttec:DiscountRateRangeMembersrt:MaximumMember2025-01-012025-12-310001013880ttec:CapitalExpenditureMembersrt:MinimumMember2025-01-012025-12-310001013880ttec:CapitalExpenditureMembersrt:MaximumMember2025-01-012025-12-310001013880ttec:DigitalProfessionalServicesMember2025-12-010001013880ttec:TtecEngageMember2023-12-310001013880ttec:TtecDigitalMember2023-12-310001013880ttec:FormerHeadquartersBuildingMember2024-10-012024-12-310001013880us-gaap:OtherIntangibleAssetsMemberttec:TtecDigitalMember2025-12-310001013880us-gaap:CustomerRelationshipsMemberttec:TtecDigitalMember2025-12-310001013880us-gaap:OtherIntangibleAssetsMember2025-12-310001013880us-gaap:CustomerRelationshipsMember2025-12-310001013880ttec:OtherIntangibleAssetsAccumulatedAmortizationMember2025-12-310001013880ttec:CustomerRelationshipsAccumulatedAmortizationMember2025-12-310001013880us-gaap:OtherIntangibleAssetsMember2024-12-310001013880us-gaap:CustomerRelationshipsMember2024-12-310001013880ttec:OtherIntangibleAssetsAccumulatedAmortizationMember2024-12-310001013880ttec:CustomerRelationshipsAccumulatedAmortizationMember2024-12-310001013880us-gaap:OtherIntangibleAssetsMember2023-12-310001013880us-gaap:CustomerRelationshipsMember2023-12-310001013880ttec:OtherIntangibleAssetsAccumulatedAmortizationMember2023-12-310001013880ttec:CustomerRelationshipsAccumulatedAmortizationMember2023-12-310001013880ttec:DepreciationAndAmortizationMember2025-01-012025-12-310001013880ttec:DepreciationAndAmortizationMember2024-01-012024-12-310001013880ttec:DepreciationAndAmortizationMember2023-01-012023-12-310001013880us-gaap:InterestExpenseMember2025-01-012025-12-310001013880us-gaap:InterestExpenseMember2024-01-012024-12-310001013880us-gaap:InterestExpenseMember2023-01-012023-12-310001013880ttec:AvionAndAirmaxMemberttec:AvionAndAirmaxMembersrt:ChiefExecutiveOfficerMember2025-12-310001013880ttec:MantucketMembersrt:ChiefExecutiveOfficerMember2025-12-310001013880us-gaap:RestrictedStockUnitsRSUMember2025-12-310001013880us-gaap:ForeignCountryMember2025-01-012025-12-310001013880ttec:OrganizationForEconomicCoOperationDevelopmentOecdMembersrt:MinimumMember2025-01-012025-12-310001013880currency:PLNus-gaap:ForeignExchangeForwardMemberus-gaap:FairValueHedgingMember2025-12-310001013880currency:NZDus-gaap:ForeignExchangeForwardMemberus-gaap:FairValueHedgingMember2025-12-310001013880currency:MXNus-gaap:ForeignExchangeForwardMemberus-gaap:FairValueHedgingMember2025-12-310001013880currency:GBPus-gaap:ForeignExchangeForwardMemberus-gaap:FairValueHedgingMember2025-12-310001013880currency:EURus-gaap:ForeignExchangeForwardMemberus-gaap:FairValueHedgingMember2025-12-310001013880currency:AUDus-gaap:ForeignExchangeForwardMemberus-gaap:FairValueHedgingMember2025-12-310001013880us-gaap:ForeignExchangeForwardMemberus-gaap:FairValueHedgingMember2025-12-310001013880us-gaap:ForeignExchangeForwardMemberus-gaap:CashFlowHedgingMember2025-12-310001013880currency:NZDus-gaap:ForeignExchangeForwardMemberus-gaap:FairValueHedgingMember2024-12-310001013880currency:MXNus-gaap:ForeignExchangeForwardMemberus-gaap:FairValueHedgingMember2024-12-310001013880currency:GBPus-gaap:ForeignExchangeForwardMemberus-gaap:FairValueHedgingMember2024-12-310001013880currency:EURus-gaap:ForeignExchangeForwardMemberus-gaap:FairValueHedgingMember2024-12-310001013880currency:CADus-gaap:ForeignExchangeForwardMemberus-gaap:FairValueHedgingMember2024-12-310001013880currency:AUDus-gaap:ForeignExchangeForwardMemberus-gaap:FairValueHedgingMember2024-12-310001013880us-gaap:ForeignExchangeForwardMemberus-gaap:FairValueHedgingMember2024-12-310001013880us-gaap:ForeignExchangeForwardMemberus-gaap:CashFlowHedgingMember2024-12-310001013880currency:PHPus-gaap:ForeignExchangeForwardMemberus-gaap:CashFlowHedgingMember2025-12-312025-12-310001013880currency:MXNus-gaap:ForeignExchangeForwardMemberus-gaap:CashFlowHedgingMember2025-12-312025-12-310001013880currency:COPus-gaap:ForeignExchangeForwardMemberus-gaap:CashFlowHedgingMember2025-12-312025-12-310001013880currency:PHPus-gaap:ForeignExchangeForwardMemberus-gaap:CashFlowHedgingMember2024-12-312024-12-310001013880currency:MXNus-gaap:ForeignExchangeForwardMemberus-gaap:CashFlowHedgingMember2024-12-312024-12-310001013880us-gaap:FairValueInputsLevel2Memberus-gaap:FairValueMeasurementsRecurringMember2024-12-310001013880us-gaap:OtherLiabilitiesMemberus-gaap:ForeignExchangeContractMemberus-gaap:FairValueHedgingMemberus-gaap:NondesignatedMember2025-12-310001013880us-gaap:OtherCurrentLiabilitiesMemberus-gaap:ForeignExchangeContractMemberus-gaap:FairValueHedgingMemberus-gaap:NondesignatedMember2025-12-310001013880us-gaap:OtherAssetsMemberus-gaap:ForeignExchangeContractMemberus-gaap:FairValueHedgingMemberus-gaap:NondesignatedMember2025-12-310001013880ttec:PrepaidsAndOtherCurrentAssetsMemberus-gaap:ForeignExchangeContractMemberus-gaap:FairValueHedgingMemberus-gaap:NondesignatedMember2025-12-310001013880us-gaap:ForeignExchangeContractMemberus-gaap:FairValueHedgingMemberus-gaap:NondesignatedMember2025-12-310001013880us-gaap:OtherLiabilitiesMemberus-gaap:DesignatedAsHedgingInstrumentMember2025-12-310001013880us-gaap:OtherCurrentLiabilitiesMemberus-gaap:DesignatedAsHedgingInstrumentMember2025-12-310001013880us-gaap:OtherAssetsMemberus-gaap:DesignatedAsHedgingInstrumentMember2025-12-310001013880ttec:PrepaidsAndOtherCurrentAssetsMemberus-gaap:DesignatedAsHedgingInstrumentMember2025-12-310001013880us-gaap:DesignatedAsHedgingInstrumentMember2025-12-310001013880us-gaap:OtherLiabilitiesMemberus-gaap:ForeignExchangeContractMemberus-gaap:FairValueHedgingMemberus-gaap:NondesignatedMember2024-12-310001013880us-gaap:OtherLiabilitiesMemberus-gaap:ForeignExchangeContractMemberus-gaap:CashFlowHedgingMemberus-gaap:DesignatedAsHedgingInstrumentMember2024-12-310001013880us-gaap:OtherCurrentLiabilitiesMemberus-gaap:ForeignExchangeContractMemberus-gaap:FairValueHedgingMemberus-gaap:NondesignatedMember2024-12-310001013880us-gaap:OtherCurrentLiabilitiesMemberus-gaap:ForeignExchangeContractMemberus-gaap:CashFlowHedgingMemberus-gaap:DesignatedAsHedgingInstrumentMember2024-12-310001013880us-gaap:OtherAssetsMemberus-gaap:ForeignExchangeContractMemberus-gaap:FairValueHedgingMemberus-gaap:NondesignatedMember2024-12-310001013880us-gaap:OtherAssetsMemberus-gaap:ForeignExchangeContractMemberus-gaap:CashFlowHedgingMemberus-gaap:DesignatedAsHedgingInstrumentMember2024-12-310001013880ttec:PrepaidsAndOtherCurrentAssetsMemberus-gaap:ForeignExchangeContractMemberus-gaap:FairValueHedgingMemberus-gaap:NondesignatedMember2024-12-310001013880ttec:PrepaidsAndOtherCurrentAssetsMemberus-gaap:ForeignExchangeContractMemberus-gaap:CashFlowHedgingMemberus-gaap:DesignatedAsHedgingInstrumentMember2024-12-310001013880us-gaap:ForeignExchangeContractMemberus-gaap:FairValueHedgingMemberus-gaap:NondesignatedMember2024-12-310001013880us-gaap:ForeignExchangeContractMemberus-gaap:CashFlowHedgingMemberus-gaap:DesignatedAsHedgingInstrumentMember2024-12-310001013880country:US2025-01-012025-12-310001013880ttec:ForeignJurisdictionsMember2025-12-310001013880ttec:DigitalRecurringMember2025-12-010001013880ttec:TenthAmendmentMember2025-11-052025-11-050001013880ttec:TtecEngageMember2025-01-012025-12-310001013880ttec:TtecEngageMember2024-01-012024-12-310001013880ttec:TtecEngageMember2023-01-012023-12-310001013880ttec:AutomotiveIndustryClientMemberus-gaap:SalesMemberus-gaap:CustomerConcentrationRiskMember2025-01-012025-12-310001013880ttec:AutomotiveIndustryClientMemberus-gaap:SalesMemberus-gaap:CustomerConcentrationRiskMember2024-01-012024-12-310001013880ttec:AutomotiveIndustryClientMemberus-gaap:SalesMemberus-gaap:CustomerConcentrationRiskMember2023-01-012023-12-310001013880us-gaap:SalesMemberus-gaap:CustomerConcentrationRiskMember2023-01-012025-12-310001013880us-gaap:CommonStockMember2025-12-310001013880us-gaap:CommonStockMember2024-12-310001013880us-gaap:CommonStockMember2023-12-310001013880us-gaap:CommonStockMember2022-12-310001013880us-gaap:FairValueMeasurementsRecurringMember2025-12-310001013880us-gaap:FairValueInputsLevel2Member2025-12-310001013880us-gaap:FairValueMeasurementsRecurringMember2024-12-310001013880us-gaap:FairValueInputsLevel2Member2024-12-310001013880us-gaap:PrepaidExpensesAndOtherCurrentAssetsMember2023-12-310001013880ttec:SerendebyteMember2023-12-080001013880ttec:FcrMember2023-04-040001013880ttec:FcrMember2023-03-310001013880ttec:FaneuilMemberus-gaap:MeasurementInputDiscountRateMember2022-12-310001013880ttec:FaneuilMember2024-12-310001013880ttec:FaneuilMember2023-12-310001013880srt:MinimumMemberttec:FaneuilMember2023-06-300001013880srt:MaximumMemberttec:FaneuilMember2023-06-300001013880ttec:FaneuilMemberus-gaap:OtherOperatingIncomeExpenseMember2024-01-012024-12-310001013880ttec:FaneuilMember2023-01-012023-12-310001013880ttec:FaneuilMember2022-01-012022-12-310001013880ttec:FcrMemberttec:FcrMember2023-04-040001013880ttec:FaneuilMemberttec:TtecEngageMember2022-04-012022-04-010001013880ttec:FaneuilMember2022-04-012022-04-010001013880ttec:SerendebyteMember2020-02-072020-02-070001013880ttec:FcrMember2019-10-262019-10-260001013880us-gaap:OtherCapitalizedPropertyPlantAndEquipmentMember2024-06-300001013880us-gaap:LeaseholdImprovementsMember2024-06-300001013880us-gaap:LandMember2024-06-300001013880us-gaap:BuildingMember2024-06-300001013880ttec:FormerHeadquartersBuildingMember2024-06-300001013880us-gaap:FairValueInputsLevel3Memberus-gaap:FairValueMeasurementsRecurringMember2025-12-310001013880us-gaap:FairValueInputsLevel2Memberus-gaap:FairValueMeasurementsRecurringMember2025-12-310001013880us-gaap:FairValueInputsLevel1Member2025-12-310001013880us-gaap:FairValueInputsLevel1Member2024-12-310001013880ttec:TtecEngageMember2025-12-310001013880ttec:TtecDigitalMember2025-12-310001013880ttec:TtecEngageMember2024-12-310001013880ttec:TtecDigitalMember2024-12-310001013880ttec:LeaseholdImprovementsRightOfUseLeaseAssetsCapitalizedSoftwareCertainComputerEquipmentMemberttec:TtecEngageMember2025-01-012025-12-310001013880ttec:LeaseholdImprovementsRightOfUseLeaseAssetsCapitalizedSoftwareCertainComputerEquipmentMemberttec:TtecDigitalMember2025-01-012025-12-310001013880us-gaap:SoftwareDevelopmentMember2025-01-012025-12-310001013880ttec:LeaseholdImprovementsRightOfUseLeaseAssetsCapitalizedSoftwareCertainComputerEquipmentMemberttec:TtecEngageMember2024-01-012024-12-310001013880ttec:LeaseholdImprovementsRightOfUseLeaseAssetsCapitalizedSoftwareCertainComputerEquipmentMemberttec:TtecDigitalMember2024-01-012024-12-310001013880us-gaap:SoftwareDevelopmentMember2024-01-012024-12-310001013880ttec:LeaseholdImprovementsRightOfUseLeaseAssetsCapitalizedSoftwareCertainComputerEquipmentMemberttec:TtecEngageMember2023-01-012023-12-310001013880ttec:LeaseholdImprovementsRightOfUseLeaseAssetsCapitalizedSoftwareCertainComputerEquipmentMemberttec:TtecDigitalMember2023-01-012023-12-310001013880us-gaap:SoftwareDevelopmentMember2023-01-012023-12-310001013880us-gaap:RestrictedStockUnitsRSUMember2025-01-012025-12-310001013880us-gaap:RestrictedStockUnitsRSUMember2024-01-012024-12-310001013880us-gaap:RestrictedStockUnitsRSUMember2023-01-012023-12-310001013880ttec:TtecDigitalMember2025-01-012025-12-310001013880ttec:TtecDigitalMember2024-01-012024-12-310001013880ttec:TtecDigitalMember2023-01-012023-12-3100010138802023-12-3100010138802022-12-310001013880us-gaap:AdditionalPaidInCapitalMember2025-01-012025-12-310001013880us-gaap:AdditionalPaidInCapitalMember2024-01-012024-12-310001013880ttec:AutomotiveIndustryClientMemberus-gaap:AccountsReceivableMemberus-gaap:CreditConcentrationRiskMember2025-12-310001013880ttec:AutomotiveIndustryClientMemberus-gaap:AccountsReceivableMemberus-gaap:CreditConcentrationRiskMember2024-12-310001013880ttec:AutomotiveIndustryClientMemberus-gaap:AccountsReceivableMemberus-gaap:CreditConcentrationRiskMember2023-12-310001013880ttec:AvionAndAirmaxMembersrt:AffiliatedEntityMember2025-12-310001013880ttec:FcrMember2023-03-312023-03-310001013880ttec:SubleaseIncomeMember2025-12-310001013880ttec:SubleaseIncomeMember2024-12-310001013880us-gaap:RetainedEarningsMember2025-01-012025-12-310001013880us-gaap:NoncontrollingInterestMember2025-01-012025-12-310001013880us-gaap:RetainedEarningsMember2024-01-012024-12-310001013880us-gaap:NoncontrollingInterestMember2024-01-012024-12-310001013880us-gaap:RetainedEarningsMember2023-01-012023-12-310001013880us-gaap:NoncontrollingInterestMember2023-01-012023-12-310001013880ttec:FcrMember2023-04-012023-04-300001013880ttec:FcrMember2023-02-012023-02-280001013880ttec:FaneuilMember2023-05-012023-05-310001013880us-gaap:OtherIntangibleAssetsMember2025-01-012025-12-310001013880us-gaap:CustomerRelationshipsMember2025-01-012025-12-310001013880ttec:OtherIntangibleAssetsAccumulatedAmortizationMember2025-01-012025-12-310001013880ttec:CustomerRelationshipsAccumulatedAmortizationMember2025-01-012025-12-310001013880us-gaap:OtherIntangibleAssetsMember2024-01-012024-12-310001013880us-gaap:CustomerRelationshipsMember2024-01-012024-12-310001013880ttec:OtherIntangibleAssetsAccumulatedAmortizationMember2024-01-012024-12-310001013880ttec:CustomerRelationshipsAccumulatedAmortizationMember2024-01-012024-12-310001013880us-gaap:AdditionalPaidInCapitalMember2023-01-012023-12-310001013880stpr:TX2025-01-012025-12-310001013880us-gaap:MexicanTaxAuthorityMember2025-01-012025-12-310001013880us-gaap:TaxAndCustomsAdministrationNetherlandsMember2025-01-012025-12-310001013880country:MX2025-01-012025-12-310001013880country:CA2025-01-012025-12-310001013880us-gaap:MinistryOfFinanceIndiaMember2025-01-012025-12-310001013880country:US2025-01-012025-12-310001013880country:PH2025-01-012025-12-310001013880currency:PHPus-gaap:ForeignExchangeForwardMemberus-gaap:CashFlowHedgingMember2025-12-310001013880currency:MXNus-gaap:ForeignExchangeForwardMemberus-gaap:CashFlowHedgingMember2025-12-310001013880currency:COPus-gaap:ForeignExchangeForwardMemberus-gaap:CashFlowHedgingMember2025-12-310001013880currency:PHPus-gaap:ForeignExchangeForwardMemberus-gaap:CashFlowHedgingMember2024-12-310001013880currency:MXNus-gaap:ForeignExchangeForwardMemberus-gaap:CashFlowHedgingMember2024-12-310001013880srt:MinimumMemberus-gaap:PerformanceSharesMemberttec:Prsus2022VcpMember2023-12-310001013880srt:MaximumMemberus-gaap:PerformanceSharesMemberttec:Prsus2022VcpMember2023-12-310001013880srt:MinimumMemberttec:Prsus2024Member2024-01-012024-12-310001013880srt:MaximumMemberttec:Prsus2024Member2024-01-012024-12-310001013880srt:MinimumMemberttec:Prsus2023Member2023-01-012023-12-310001013880srt:MaximumMemberttec:Prsus2023Member2023-01-012023-12-310001013880srt:MinimumMemberus-gaap:PerformanceSharesMemberttec:Prsus2022Member2022-01-012022-12-310001013880srt:MaximumMemberus-gaap:PerformanceSharesMemberttec:Prsus2022Member2022-01-012022-12-310001013880srt:MinimumMemberus-gaap:PerformanceSharesMemberttec:Prsus2021Member2021-01-012021-12-310001013880srt:MaximumMemberus-gaap:PerformanceSharesMemberttec:Prsus2021Member2021-01-012021-12-3100010138802024-12-310001013880ttec:FaneuilReceivableMember2023-01-012023-12-310001013880ttec:FaneuilMember2024-01-012024-12-310001013880ttec:TtecEngageMember2024-04-012024-06-300001013880ttec:TtecDigitalMember2024-04-012024-06-3000010138802024-01-012024-12-3100010138802023-01-012023-12-3100010138802025-06-3000010138802025-12-3100010138802026-02-2000010138802025-01-012025-12-31iso4217:NZDiso4217:PHPiso4217:COPiso4217:PLNttec:segmentxbrli:sharesiso4217:USDxbrli:pureiso4217:USDxbrli:sharesiso4217:AUDiso4217:CADiso4217:EURiso4217:GBPiso4217:MXN\n\n[Table of Contents](#Toc)\n\n​\n\n​\n\n**UNITED STATES SECURITIES AND EXCHANGE COMMISSION**\n\n**Washington, D.C. 20549**\n\n**Form ****10-K**\n\n**(Mark One)**\n\n**☒**\n\n**ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934**\n\n**For the fiscal year ended****December 31, 2025**\n\n**or**\n\n☐\n\n**TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934**\n\n**For the transition period from              to             **\n\n**Commission File Number:****001-11919**\n\n**TTEC Holdings, Inc.**\n\n(Exact name of registrant as specified in its charter)\n\n​\n\n**Delaware**\n\n  ​ ​ ​\n\n**84-1291044**\n\n​\n\n(State or other jurisdiction of\nincorporation or organization)\n\n​\n\n(I.R.S. Employer\nIdentification No.)\n\n​\n\n**100 Congress Avenue, Suite 1425,****Austin****,****Texas********78701**\n\n(Address of principal executive offices)\n\nRegistrant’s telephone number, including area code:\n\n**(****303****) ****397-8100**\n\nSecurities registered pursuant to Section 12(b) of the Act:\n\n​\n\n​\n\n​\n\n**Title of each class**\n\n**Trading Symbol**\n\n**Name of each exchange on which registered**\n\nCommon stock of TTEC Holdings, Inc., $0.01 par value per share\n\nTTEC\n\nNASDAQ\n\n​\n\n​\n\nSecurities registered pursuant to Section 12(g) of the Act: **None.**\n\nIndicate by checkmark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.\n\nYes ☐ No ☑\n\nIndicate by check mark if the registrant is not required to file reports pursuant to Section 13 or 15(d) of the Act of 1934. Yes ◻ No ☑\n\nIndicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports) and (2) has been subject to such filing requirements for the past 90 days. Yes ☑ No ☐\n\nIndicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).\n\nYes☑   No ☐\n\nIndicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company” and “emerging growth company” in Rule 12b-2 of the Exchange Act.\n\n​\n\nLarge accelerated filer ☐\n\nAccelerated filer ☑\n\nNon-accelerated filer ☐\n\nSmaller reporting company ☑\n\n​\n\n​\n\nEmerging growth company ☐\n\n​\n\nIf an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐\n\nIndicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report.  ☑\n\nIf securities are registered pursuant to Section 12(b) of the Act, indicate by check mark whether the financial statements of the registrant included in the filing reflect the correction of an error to previously issued financial statements. ☐\n\nIndicate by check mark whether any of those error corrections are restatements that required a recovery analysis of incentive-based compensation received by any of the registrant's executive officers during the relevant recovery period pursuant to §240.10D-1(b). ☐\n\nIndicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).  Yes ☐ No ☑\n\nAs of June 30, 2025, the last business day of the registrant’s most recently completed second fiscal quarter, there were 48,400,131 shares of the registrant’s common stock outstanding. The aggregate market value of the registrant’s voting and non-voting common stock that was held by non-affiliates on such date was $96,566,358 based on the closing sale price of the registrant’s common stock on such date as reported on the NASDAQ Global Select Market.\n\nAs of February 20, 2026, there were 48,565,548 shares of the registrant’s common stock outstanding.\n\n**DOCUMENTS INCORPORATED BY REFERENCE**\n\nCertain information required for Part III of this report is incorporated by reference to the proxy statement for the registrant’s 2026 annual meeting of stockholders.\n\n​\n\n​\n\n​\n\n​\n\n[Table of Contents](#Toc)\n\n​\n\n**TTEC HOLDINGS, INC. AND SUBSIDIARIES**\n\n**DECEMBER 31, 2025 FORM 10-K**\n\n​\n\n**TABLE OF CONTENTS**\n\n​\n\n​\n\n​\n\n​\n\n​\n\n​\n\n**Page No.**\n\n​\n\n​\n\n​\n\n[**CAUTIONARY NOTE ABOUT FORWARD-LOOKING STATEMENTS**](#CAUTIONARYNOTEABOUTFORWARDLOOKINGSTATEME)\n\nii\n\n​\n\n​\n\n​\n\n[**RISK FACTORS SUMMARY**](#RISKFACTORSSUMMARY)\n\niii\n\n​\n\n​\n\n[**AVAILABILITY OF INFORMATION**](#AVAILABILITYOFINFORMATION_588798)\n\nv\n\n​\n\n​\n\n​\n\n[**PART I**](#PARTI_787648)\n\n​\n\n​\n\n​\n\n​\n\n​\n\n[Item 1.](#ITEM1BUSINESS_935177)\n\n[Business](#ITEM1BUSINESS_935177)\n\n1\n\n​\n\n​\n\n​\n\n[Item 1A.](#ITEM1ARISKFACTORS_772910)\n\n[Risk Factors](#ITEM1ARISKFACTORS_772910)\n\n8\n\n​\n\n​\n\n​\n\n[Item 1B.](#ITEM1BUNRESOLVEDSTAFFCOMMENTS_850347)\n\n[Unresolved Staff Comments](#ITEM1BUNRESOLVEDSTAFFCOMMENTS_850347)\n\n27\n\n​\n\n​\n\n​\n\n[Item 1C.](#ITEM1CCYBERSECURITY)\n\n[Cybersecurity](#ITEM1CCYBERSECURITY)\n\n27\n\n​\n\n​\n\n​\n\n[Item 2.](#ITEM2PROPERTIES_70978)\n\n[Properties](#ITEM2PROPERTIES_70978)\n\n29\n\n​\n\n​\n\n​\n\n[Item 3.](#ITEM3LEGALPROCEEDINGS_695965)\n\n[Legal Proceedings](#ITEM3LEGALPROCEEDINGS_695965)\n\n30\n\n​\n\n​\n\n​\n\n[Item 4.](#ITEM4MINESAFETYDISCLOSURES_672705)\n\n[Mine Safety Disclosures](#ITEM4MINESAFETYDISCLOSURES_672705)\n\n30\n\n​\n\n​\n\n​\n\n[**PART II.**](#PARTII_467720)\n\n​\n\n​\n\n​\n\n​\n\n​\n\n[Item 5.](#ITEM5MARKETFORREGISTRANTSCOMMONEQUITYREL)\n\n[Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities](#ITEM5MARKETFORREGISTRANTSCOMMONEQUITYREL)\n\n30\n\n​\n\n​\n\n​\n\n[Item 6.](#ITEM6SELECTEDFINANCIALDATA_624039)\n\n[<Reserved>](#ITEM6SELECTEDFINANCIALDATA_624039)\n\n32\n\n​\n\n​\n\n​\n\n[Item 7.](#ITEM7MANAGEMENTSDISCUSSIONANDANALYSISOFF)\n\n[Management’s Discussion and Analysis of Financial Condition and Results of Operations](#ITEM7MANAGEMENTSDISCUSSIONANDANALYSISOFF)\n\n33\n\n​\n\n​\n\n​\n\n[Item 7A.](#ITEM7AQUANTITATIVEANDQUALITATIVEDISCLOSU)\n\n[Quantitative and Qualitative Disclosures About Market Risk](#ITEM7AQUANTITATIVEANDQUALITATIVEDISCLOSU)\n\n44\n\n​\n\n​\n\n​\n\n[Item 8.](#ITEM8FINANCIALSTATEMENTSANDSUPPLEMENTARY)\n\n[Financial Statements and Supplementary Data](#ITEM8FINANCIALSTATEMENTSANDSUPPLEMENTARY)\n\n47\n\n​\n\n​\n\n​\n\n[Item 9.](#ITEM9CHANGESINANDDISAGREEMENTSWITHACCOUN)\n\n[Changes in and Disagreements with Accountants on Accounting and Financial Disclosure](#ITEM9CHANGESINANDDISAGREEMENTSWITHACCOUN)\n\n47\n\n​\n\n​\n\n​\n\n[Item 9A.](#ITEM9ACONTROLSANDPROCEDURES_568947)\n\n[Controls and Procedures](#ITEM9ACONTROLSANDPROCEDURES_568947)\n\n47\n\n​\n\n​\n\n​\n\n[Item 9B.](#ITEM9BOTHERINFORMATION_748659)\n\n[Other Information](#ITEM9BOTHERINFORMATION_748659)\n\n48\n\n​\n\n​\n\n​\n\n[Item 9C.](#ITEM9CDISCLOSURESREGARDINGFOREIGNJURISDI)\n\n[Disclosure Regarding Foreign Jurisdictions that Prevent Inspections](#ITEM9CDISCLOSURESREGARDINGFOREIGNJURISDI)\n\n48\n\n​\n\n​\n\n​\n\n[**PART III**](#PARTIII_389912)\n\n​\n\n​\n\n​\n\n​\n\n​\n\n[Item 10.](#ITEM10DIRECTORSEXECUTIVEOFFICERSANDCORPO)\n\n[Directors, Executive Officers and Corporate Governance](#ITEM10DIRECTORSEXECUTIVEOFFICERSANDCORPO)\n\n49\n\n​\n\n​\n\n​\n\n[Item 11.](#ITEM11EXECUTIVECOMPENSATION_916800)\n\n[Executive Compensation](#ITEM11EXECUTIVECOMPENSATION_916800)\n\n49\n\n​\n\n​\n\n​\n\n[Item 12.](#ITEM12SECURITYOWNERSHIPOFCERTAINBENEFICI)\n\n[Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters](#ITEM12SECURITYOWNERSHIPOFCERTAINBENEFICI)\n\n49\n\n​\n\n​\n\n​\n\n[Item 13.](#ITEM13CERTAINRELATIONSHIPSANDRELATEDTRAN)\n\n[Certain Relationships and Related Transactions, and Director Independence](#ITEM13CERTAINRELATIONSHIPSANDRELATEDTRAN)\n\n49\n\n​\n\n​\n\n​\n\n[Item 14.](#ITEM14PRINCIPALACCOUNTANTSFEESANDSERVICE)\n\n[Principal Accountants Fees and Services](#ITEM14PRINCIPALACCOUNTANTSFEESANDSERVICE)\n\n49\n\n​\n\n​\n\n​\n\n[**PART IV**](#PARTIV_501351)\n\n​\n\n​\n\n​\n\n​\n\n​\n\n[Item 15.](#ITEM15EXHIBITSANDFINANCIALSTATEMENTSCHED)\n\n[Exhibits and Financial Statement Schedules](#ITEM15EXHIBITSANDFINANCIALSTATEMENTSCHED)\n\n50\n\n​\n\n​\n\n​\n\n[Item 16.](#ITEM16FORM10KSUMMARY_319500)\n\n[Form 10-K Summary](#ITEM16FORM10KSUMMARY_319500)\n\n52\n\n​\n\n​\n\n​\n\n[**SIGNATURES**](#SIGNATURES_207086)\n\n53\n\n​\n\n​\n\n[**INDEX TO THE CONSOLIDATED FINANCIAL STATEMENTS OF TTEC HOLDINGS, INC.**](#INDEXTOTHECONSOLIDATEDFINANCIALSTATEMENT)\n\nF-1\n\n​\n\n​\n\n​\n\ni\n\n[Table of Contents](#Toc)\n\n**CAUTIONARY NOTE ABOUT FORWARD-LOOKING STATEMENT****S**\n\nThis Annual Report on Form 10-K contains “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities Exchange Act of 1934, and the Private Securities Litigation Reform Act of 1995. Forward-looking statements include, but are not limited to, statements regarding our operations, expected financial condition, results of operation, effective tax rate, cash flow, leverage, liquidity, business strategy, competitive position, demand for our services in international operations, acquisition opportunities and impact of acquisitions, capital allocation and dividends, growth opportunities, spending, capital expenditures and investments, competition and market forecasts, industry trends, our human capital resources, and other business matters that are based on our current expectations, assumptions, and projections with respect to the future, and are not a guarantee of performance.\n\nIn this report, when we use words such as “may,” “believe,” “plan,” “will,” “anticipate,” “estimate,” “expect,” “intend,” “project,” “would,” “could,” “target,” or similar expressions, or when we discuss our strategy, plans, goals, initiatives, or objectives, we are making forward-looking statements. Unless otherwise indicated or except where the context otherwise requires, the terms “TTEC,” “the Company,” “we,” “us” and “our” and other similar terms in this report refer to TTEC Holdings, Inc. and its subsidiaries.\n\nWe caution you not to rely unduly on any forward-looking statements. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties, and other factors that affect our business and may cause such differences as outlined in the section of this report entitled “Risk Factors”.\n\nImportant factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, risks related to our strategic execution in a competitive market, our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share such as the effective adoption of artificial intelligence into our solutions, our leverage and debt service obligations related risks, risks specific to the terms of our credit facility, risks related to the financial and operating restrictions built into our credit agreement, risks related to the changes in client service demands and the level of effort and capacity forecasting, risks related to our cost containment efforts, risks specific to outsourcing trends and the prices that clients are willing to pay to outsource services that we provide, uncertainties tied to goodwill, assets and strategic investment impairments, risks inherent in M&A activity, revenue risks specific to client concentration in our TTEC Engage business segment, risks specific to our technology partners in our TTEC Digital business segment and to the impact on our business due to TTEC Digital clients’ transition to public cloud and SaaS solutions, risks specific to our public sector business, risks specific to our clients seeking to transfer to us risks related to cybersecurity, data privacy and emerging technologies that we cannot control or mitigate, risks specific to our remote delivery model, risks specific to our ability to recruit and retail labor at the right price point to meet changing business demands, risks specific to our operational controls and employee misconduct, risks arising from our long sales cycles and lead time to revenue, risks tied to our ability to meet our clients’ geographic footprint expansions, operational risks that arise from events outside of our control, risks specific to cost and availability of labor, telecommunication services and energy that cannot be passed on to clients, risks tied to contracting terms typical in our industry that lead to revenue volatility and impact profitability; risks related to disruption to our information technology systems, cybersecurity events and unauthorized data access, reliance on communication and utility services provided by third parties, risks specific to use of AI technologies in our client offerings and in how we run our business, and our growing reliance on third parties for data, cloud and SaaS services; risks specific to uncertainties and inconsistencies in privacy, data protection and AI oversight laws, the high cost of compliance with such laws and business impacts if we fail to comply, high cost and reputational damage of wage and hour, ADA, and ERISA class action lawsuits, risks specific to the uncertainties in AI regulatory environments, risks specific to IP protection and infringement, risks inherent in the changes in income tax rates, ability to timely secure and maintain licenses needed to support certain regulated lines of business, and risks specific to the interpretations of transfer pricing arrangements, risks specific to our operations outside of the U.S., risks inherent in our geographic concentration in certain markets where weather and regulatory environment may represent significant challenges; risks inherent in our capital structure, our controlling shareholder risk, risks related to the price and trading volumes of our common stock being affected by factors that we cannot fully impact or control, risks inherent in our dividend and stock repurchase policies, risks specific to being a Delaware company and\n\nii\n\n[Table of Contents](#Toc)\n\nprovisions in our charter documents that may discourage, delay or prevent change in control events potentially depressing the price of our common stock, risks arising from the fact that we may decide to redomesticate our business outside of Delaware, and the fact that our chairman and chief executive officer has control over matters requiring shareholder action potentially impacting our stock price and making it less attractive to investors.\n\nOur forward-looking statements speak only as of the date that this report is filed with the United States Securities and Exchange Commission (“SEC”). We undertake no obligation to update them, except as may be required by applicable law. Although we believe that our forward-looking statements are reasonable, they depend on many factors outside of our control and we can provide no assurance that they will prove to be correct. You should, however, consult any subsequent disclosures we make in our filings with the SEC on Forms 10-Q or 8-K.\n\nAlthough we believe that our forward-looking statements are reasonable, they depend on many factors outside of our control and we can provide no assurance that they will prove to be correct.”\n\n​\n\n**RISK FACTORS SUMMARY**\n\nThe following is a summary of the principal risks and uncertainties that could adversely affect our business, financial condition, and results of operations.\n\n[Risks Related to Our Strategy and Our Financial Operation](#RISKFACTORFINANCIALOPS)\n\n●Failure to successfully execute our business strategy could adversely affect our financial results;\n\n●Our market is highly competitive, and we may not be able to compete effectively;\n\n●Our clients rapid adoption of Artificial Intelligence (AI) solutions could reduce demand for our services and adversely affect our business, results of operations, and financial condition if we cannot adapt and offer differentiated AI-enabled service offerings;\n\n●Our leverage and debt service obligations, and the terms of our credit facility, may adversely affect our business and financial condition;\n\n●We are subject to financial and operating restrictions built into our credit agreement;\n\n●If our client service demand, level of effort and capacity forecasts are not accurate, our ability to serve our clients profitably could be materially impacted;\n\n●Our cost containment efforts may constrain investments necessary for growth and business opportunities, while failure to manage costs effectively could adversely impact our profitability and ability to service debt;\n\n●The current outsourcing trend may not continue, and the prices that clients are willing to pay for the services may diminish, adversely affecting our business;\n\n●We have incurred, and may in the future incur, impairments to goodwill, long-lived assets or strategic investments, which would impact our financial results of operations;\n\n●We routinely consider strategic transactions and may enter into such transactions at any time, such transactions could negatively impact our business and create unanticipated risks.\n\n[Risk Related to Our Business Operations, and Our Industry](#RISKFACTORBUSOPSINDUSTRY)\n\n●A large portion of TTEC Engage revenue is generated from approximately 150 clients, and the loss of one or more of these clients or a significant reduction in their business volumes with us could adversely affect our business;\n\n●A large portion of TTEC Digital’s revenue is generated from technology partners whose continued partnership with us, risk sharing practices, and product reliability may adversely impact our business;\n\n●As TTEC Digital clients transition from on premises information technology solutions to public cloud and SaaS services, our business may be impacted;\n\n●Our public sector business represents unique risks that can negatively impact our results of operations;\n\n●The trend of clients seeking to transfer to service providers growing risks related to cybersecurity, data privacy and emerging technologies could significantly impact our operations and profitability;\n\n●Our remote service delivery model exposes us to identity verification, compliance, cybersecurity, and operational risks that could harm our business;\n\niii\n\n[Table of Contents](#Toc)\n\n●If we cannot recruit and retain qualified employees to respond to client demands at the right price point, our business will be adversely affected;\n\n●Employee misconduct may result in liability, reputational harm, and loss of business,\n\n●Long sales cycles in certain parts of our business can lead to long lead times before we receive revenue;\n\n●If we are unable to maintain a geographically diverse footprint, our profitability may be adversely affected;\n\n●Our business can be disproportionately adversely impacted by events outside of our control that impact our clients, such as economic conditions, geopolitical tensions, and outbreaks of infectious diseases;\n\n●The cost and availability of labor, telecommunication services, energy, and other operational necessities could adversely affect our results of operations; and\n\n●Contract terms typical in our industry can lead to volatility in our revenue and profitability.\n\n[Risks Related to Our Use of Technology and Third-Party Services](#RISKFACTORTECHNOLOGY)\n\n●A disruption to our information technology systems could adversely affect our business and reputation;\n\n●Cyberattacks, cyber fraud, and unauthorized data access could harm us or our clients and result in liability, and could adversely affect our business and results of operations;\n\n●Significant interruptions in communication and utility services provided to us by third-party vendors could adversely impact our business;\n\n●Use of AI technology in our client offerings could result in liability and harm to our reputation and may adversely impact our results of operations;\n\n●Use of AI in operations introduces risks that could materially affect our business and reputation; and\n\n●Our growing reliance on third parties for data, software, cloud and SaaS services could adversely impact our business.\n\n[Risks Related to Legal and Regulatory Environment](#RISKFACTORLEGAL)\n\n●Our financial results may be affected by changes in laws and regulations that impact our business and by our failure to comply with such requirements;\n\n●Uncertainty and inconsistency in privacy and data protection laws relevant to our business, the high cost of compliance with such laws, and the failure to comply with related contractual obligations may impact our ability to deliver services profitably;\n\n●Wage and hour, ADA, and ERISA fiduciary class action lawsuits can expose us to costly litigation and damage our reputation;\n\n●Evolving and fragmented AI regulations may increase compliance costs, limit our offerings, and harm our reputation;\n\n●Challenges in protecting our intellectual property and its infringement by others may adversely impact our ability to innovate and compete;\n\n●Increases in income tax rates, changes in income tax laws, or disagreements with tax authorities could adversely affect our business;\n\n●Our inability to timely secure or maintain licensing required to perform certain of our regulated services may significantly impact our results of operations; and\n\n●If our transfer pricing arrangements are ineffective, our tax liability may increase.\n\n[Risks Related to Our Operations Outside of the United States](#RISKFACTORSINTERNATIONALOPS)\n\n●We face special risks associated with international operations; and\n\n●Our delivery model involves geographic concentration outside of the United States, exposing us to significant operational risks.\n\n[Risks Related to Ownership of Our Common Stock](#RISKFACTORSCOMMONSTOCK)\n\n●The price and trading volumes of our common stock may fluctuate significantly due to many factors, some of which we cannot control;\n\niv\n\n[Table of Contents](#Toc)\n\n●There can be no assurance that we will resume paying dividends or repurchasing our shares or the cadence or levels of these activities;\n\n●The exclusive forum provision for dispute resolution in our bylaws could limit our stockholders’ ability to obtain a favorable judicial forum for their disputes;\n\n●Delaware law and provisions in our certificate of incorporation and bylaws might discourage, delay or prevent a change in control of our Company, potentially depressing the price of our common stock;\n\n●We may change our state of incorporation from Delaware to another jurisdiction, which could affect our stockholders’ rights and the market perception of our common stock;\n\n●Our Chairman and Chief Executive Officer holds majority voting control, and his interests may conflict with those of other stockholders; and\n\n●Our status as a “controlled company” could make our common stock less attractive to investors or otherwise harm our stock price.\n\n​\n\n​\n\n**AVAILABILITY OF INFORMATIO****N**\n\nAs of the date of this report, TTEC Holdings, Inc.’s principal executive offices are located at 100 Congress Avenue, Suite 1425, Austin, Texas 78701. Electronic copies of our Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, Proxy Statements and any amendments to these reports are available free of charge by (i) visiting our website at http://www.ttec.com/investors/sec-filings/ or (ii) sending a written request to Investor Relations at our corporate headquarters or to investor.relations@ttec.com. TTEC’s SEC filings are posted on our corporate website as soon as reasonably practical after we electronically file such materials with, or furnish them to, the SEC. Information on our website is not incorporated by reference into this report.\n\nYou may also access any materials that we file with the SEC via the SEC’s public website at www.sec.gov.\n\n​\n\n​\n\nv\n\n[Table of Contents](#Toc)\n\n​\n\n**PART ****I**"}