NHTSA complaint: 2011 HYUNDAI SANTA FE — SERVICE BRAKES, HYDRAULIC
FIRST OF ALL I KNOW OUR 2011 HYUNDAI SANTA FE IS NOT MADE IN USA, IT IS A KOREAN 2.4 L, 7 SEATER BOUGHT IN PANAMA. I WROTE TO THE HYUNDAI COMPLAINT WEBSITE AND THEY VERY POLITELY ANSWERED THAT THE CAR WAS A NON-US MODEL AND THEY SENT ME A LINK TO A WEBSITE WHERE I COULD FILE THE COMPLAINT. I DID IT BUT I HAVE NOT RECEIVED AN ANSWER, YET. MY FIRST PROBLEM AFTER THE CRASH WAS THE UNAVAILABILITY OF PARTS FOR REPAIRING THE CAR. I FILED A COMPLAINT WITH OUR LOCAL CONSUMER AUTHORITY HERE IN PANAMA. OUR CAR WAS IN THE SHOP FOR MORE THAN 9 MONTHS, ITS RUNNING NOW BUT STILL SOME PARTS MISSING. THE ISSUE IS THAT AFTER GETTING THE CAR BACK FROM THE SHOP I RECEIVED A CALL FROM OUR LOCAL HYUNDAI DEALER (PETROAUTOS) TELLING ME ABOUT THE CAMPAIGN OF THE FAULTY BRAKE SWITCH (JUST AS IN THE US MODELS) AND THAT I HAD TO TAKE THE CAR TO THE DEALER. SO I LOOKED UP IN INTERNET AND I FIND SEVERAL RECALLS RELATED TO THE BRAKES. I TOOK THE CAR TO THE DEALER AND THEY CHANGED THE SWITCH. SO IM WONDERING IF THIS WAS RELATED TO THE CRASH BECAUSE I ALWAYS HAD MY DOUBTS OF WHAT HAPPENED WHEN I BRAKED THAT DAY. FINALLY THERE WAS A CRASH AND ALTHOUGH I KNOW THIS MAY ONLY BE FOR YOUR INFORMATION OR FILES, AND THAT YOU CAN'T HELP ME; PLEASE TAKE THIS INTO ACCOUNT FOR YOUR EVALUATIONS. THANKS.
National Highway Traffic Safety Administration — Office of Defects Investigation