NHTSA complaint: 2013 BMW 328I — SERVICE BRAKES
PURCHASED THE NEW BMW 328I 2013 IN MAY, 2013. AFTER ROUGHLY 3 MONTHS HAVING THE CAR, I WAS IN A PARKING LOT, PULLING INTO A SPOT AT A LOW SPEED. FOR NO REASONS, THE BRAKE SUDDENLY AND TOTALLY FAILED ON ME. I COULD NOT STOP THE CAR BEFORE THE CAR RUN OVER THE CURB AND THE FRONT END OF THE CAR COLLIDED WITH THE CONCRETE BLOCK. I WAS LUCK THAT I WAS NOT ON HIGHWAY OR STREET WHEN THIS BRAKE MALFUNCTION OCCURRED. I CALLED BMW SOS ASSIST AND REQUESTED TOWING THE CAR TO A LOCAL BMW SERVICE DEPARTMENT. THE BMW SERVICE ADVISOR TOLD ME TO SEND THE CAR TO THE COLLISION CENTER FOR A REGULAR BODY WORK, BUT I SHOWED THEM ALL THE BRAKE MALFUNCTION INCIDENTS REPORTED ONLINE FOR THE SAME MODEL AND YEAR CAR AND INSISTED THEY CONTACT BMW NA AND CHECK THE ENTIRE BRAKE SYSTEM. THE CAR HAS BEEN IN BMW POSITION NOW FOR TWO WEEKS WAITING FOR BMW NA FIELD ENGINEER. BMW DID NOT PROVIDE A LOANER TO ME. *TR
National Highway Traffic Safety Administration — Office of Defects Investigation