TL* THE CONTACT OWNS A 2012 TOYOTA RAV-4. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD MAKE A CLICKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES. THE TECHNICIAN STATED THAT IT WAS NORMAL FOR A NEW VEHICLE TO MAKE NOISES BUT PROCEEDED TO REPLACE THE BRAKES PAD AND SHIM KIT. ADDITIONALLY, ALL OF THE BRAKE COMPONENTS WERE LUBRICATED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, SHE ATTEMPTED TO APPLY THE BRAKES AND THEY FAILED TO RESPOND. AS A RESULT, SHE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT SUSTAINED WHIPLASH AND MINOR BURNS CAUSED BY THE SEAT BELT AND DEPLOYMENT OF THE AIR BAG. A POLICE REPORT WAS FILED. THE DRIVER OF THE SECOND VEHICLE WAS ALSO INJURED AND TRANSPORTED TO HOSPITAL. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT REPAIRED OR INSPECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 17,000.