NHTSA complaint: 2012 HONDA ODYSSEY — UNKNOWN OR OTHER
OUR 2012 HONDA ODYSSEY TOURING ELITE VAN, PURCHASED BRAND NEW IN JUNE, 2012, EXPERIENCED A SUDDEN UNINTENDED ACCELERATION (SUA) EVENT ON JULY 27, 2013 AT APPROXIMATELY 3:53PM CST. I WAS MAKING A RIGHT TURN INTO A PARKING SPACE WITH THE BRAKES DEPRESSED. PART WAY INTO THE PARKING SPACE, MY VEHICLE'S ENGINE REVVED UP VERY LOUD AND SURGED FORWARD. I CONTINUED TO PRESS THE BRAKE AS THE VEHICLE CONTINUED TO MOVE FORWARD RAPIDLY AND DID NOT STOP UNTIL IT HIT A STORE FRONT WINDOW/WALL. THE STEERING ALSO BECAME UNRESPONSIVE. THE ENGINE STOPPED REVVING AND I SHUT OFF THE ENGINE WITH THE KEY. NO AIRBAGS DEPLOYED. MY SON WAS IN A MIDDLE ROW SEAT. VIDEO SECURITY SURVEILLANCE SHOWS THE BRAKE LIGHTS WERE ON DURING THE ENTIRE EVENT AND DETAILS THE UNRESPONSIVE STEERING. WE CONTACTED THE DEALERSHIP BY PHONE IMMEDIATELY WITH A FOLLOW UP LETTER AND WE CONTACTED HONDA AMERICA CORPORATE OFFICE BY CERTIFIED LETTER AND SENT A FAX INFORMING THEM OF THE EVENT, AS WELL AS REQUESTING EDR DATA BE RETRIEVED. IT IS NOW SEVEN WEEKS LATER AND HONDA HAS FAILED TO COLLECT OR REFUSES TO PROVIDE THE DATA. THE DEALERSHIP STATED A DISTRICT REP/MANAGER INSPECTED OUR VEHICLE AND PROVIDED ONLY AN ONE PAGE DEALER INVOICE STATING 'NO DEFECTS IN MATERIAL OR FACTORY WORKMANSHIP WERE FOUND.' THIS 'INSPECTION' TOOK 0.79 HOURS PER THE DEALER INVOICE. HONDA REFUSES TO PROVIDE DETAILS OF WHAT WAS INSPECTED OR CHECKED AND THE DEALERSHIP SAYS THEY ARE NOT RESPONSIBLE FOR PROVIDING THOSE DETAILS EVEN THOUGH INSPECTION
National Highway Traffic Safety Administration — Office of Defects Investigation