NHTSA complaint: 2013 HYUNDAI ELANTRA — FUEL/PROPULSION SYSTEM
ON 8/11/13 THE 2013 HYUNDAI ELANTRA THAT WAS PURCHASED 6/3/13 AT THE FRED BEANS DEALERSHIP IN DOYELSTOWN, PA. UNINTENTIONALLY ACCELERATED AND CRASHED INTO A CONCRETE WALL IN THE PARKING LOT AT KING OF PRUSSIA MALL IN KING OF PRUSSIA PA. THE CAR WAS TURNING INTO A PARKING SPACE AND WHEN THE GAS PETAL WAS APPLIED THE CAR ACCELERATED FULL SPEED INTO THE WALL. THIS IS THE SECOND TIME THIS HAS HAPPEN TO A CAR THAT WAS ONLY 9 WEEKS OLD. IT HAD HAPPENED IN OUR DRIVEWAY 4 WEEKS PRIOR TO THE COLLISION ON 8/11/13, BUT THE CAR WAS BROUGHT UNDER CONTROL AND WE ASSUMED IT WAS JUST NOT BEING FAMILIAR WITH A NEW CAR. THE CAR WAS IMMEDIATELY TOWED TO THE DEALERSHIPS BODY SHOP FOR INSPECTION AND A CLAIM WAS OPENED WITH HYUNDAI CUSTOMER ASSURANCE. THE CAR WAS INSPECTED BY AN INDEPENDENT INSPECTOR SEVERAL WEEKS LATER AND AFTER 6 WEEK WE HAVE RECEIVED A LETTER STATING THAT THERE WAS NO FAILURE ON THE MANUFACTURERS PART AND THERE WAS NOTHING THEY COULD DO. I HAVE REQUESTED TESTING RESULTS AND DOCUMENTATION FROM HYUNDAI AND I WAS TOLD IT WAS CLASSIFIED, SO I ASKED FOR A LIST OF TESTS PERFORMED AND IT CANNOT BE GIVEN TO US. WE HAVE RECEIVED SEVERAL LETTER FROM HYUNDAI, NONE OF WHICH HAD A PERSONS LAST NAME OR ANY NAME AT ALL. I HAVE HAD THE CAR'S BODY WORK REPAIRED AND HAVE TRIED TO TRADE THE CAR INTO THE DEALERSHIP FOR ANOTHER NEW CAR BUT THE DEALERSHIP WILL REQUIRE ANOTHER SUBSTANTIAL DOWN PAYMENT WHICH MAKES THIS OPTION UNFEASIBLE. THE DEALERSHIP HAS NOT HAD ANY CORRESPONDENCE WITH
National Highway Traffic Safety Administration — Office of Defects Investigation