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2014 KIA SORENTO — POWER TRAIN:DRIVELINE:DRIVESHAFT

crash · 1014328 · 2013-10-07

Vehicle

Make
KIA
Model
SORENTO
Year
2014
Manufacturer
Kia America, Inc.
Component
POWER TRAIN:DRIVELINE:DRIVESHAFT
Miles at failure
2,869

Severity

Deaths
0
Injured
0
Fire
No
Crash
Yes
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

AFFECTED PART IS THE RIGHT FRONT AXLE DRIVESHAFT. A SAFETY RECALL NOTICE HAS BEEN ISSUED FOR THE PROBLEM. AS A RESULT OF THIS PROBLEM, AS I WAS EXITING MY VEHICLE (WHICH WAS TURNED OFF AND IN PARK), IT STARTED ROLLING DOWN MY DRIVEWAY. THE DRIVER'S SIDE DOOR WAS OPEN AS I WAS EXITING THE VEHICLE. THE VEHICLE COLLIDED WITH A LARGE BUSH AT THE END OF THE DRIVEWAY. THE POINT OF IMPACT WAS 09 LEFT T-BONE. THIS RESULTED IN $3510.21 IN REPAIR FEES. WE INCURRED AN OUT OF POCKET COST OF $1000 FOR OUR DEDUCTIBLE. THE VEHICLE WAS NOT REPAIRED AND READY FOR PICK UP UNTIL THE EVENING OF OCTOBER 3RD. I CALLED KIA TO SCHEDULE THE REPLACEMENT OF THE RIGHT FRONT AXLE DRIVESHAFT ON FRIDAY, OCTOBER 4TH. MY COMPLAINT ABOUT THIS SITUATION IS KIA DOES NOT HAVE THE PARTS TO REPLACE THE AFFECTED VEHICLES. I WAS TOLD IT WOULD BE ON BACK ORDER FOR AT LEAST TWO WEEKS. KIA'S CUSTOMER SERVICE HAS NOT BEEN AS RESPONSIVE AS I WOULD LIKE. I HAVE THREE SMALL CHILDREN AND DO NOT FEEL SAFE DRIVING THE VEHICLE, SINCE I HAVE ALREADY HAD ON ACCIDENT AS A RESULT OF THE AFFECTED PART. I WAS TOLD TO CALL THEM THIS MORNING AT 7:30 AM TO ARRANGE TO HAVE MY VEHICLE TOWED TO MY LOCAL DEALERSHIP. I CALLED, LEFT A VOICE MAIL, AND MY CALL WAS NOT RETURNED IN WHAT I THINK IS A TIMELY MANNER. AFTER 4 HOURS, I CALLED AGAIN. I WAS TOLD I CAN ONLY SPEAK WITH THE CUSTOMER SERVICE REPRESENTATIVE WHO STARTED THE CLAIM. I AM CURRENTLY WAITING FOR HIM TO CALL ME BACK. THIS IS PROBABLY MORE INFORMATION THAN IS NECESSA

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10547081
Machine
JSON-LD · Markdown