TL* THE CONTACT OWNS A 2001 MERCURY SABLE. THE CONTACT STATED WAS DRIVING 20 MPH AND BECAME INVOLVED IN A HEAD-ON CRASH. THE AIR BAGS FAILED TO DEPLOY. BOTH THE DRIVER AND A PASSENGER SUSTAINED INJURIES TO THE BACK, NECK, AND SEVERAL LACERATIONS TO THE HEAD AND FACE. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT INSPECTED TO DETERMINE THE CAUSE OF THE AIR BAG DEPLOYMENT FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 125,000.