# 2009 FORD FLEX — SERVICE BRAKES
> NHTSA complaint `1041245` · 2014-02-26 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** FLEX
- **Year:** 2009
- **Manufacturer:** Ford Motor Company
- **Component:** SERVICE BRAKES
- **Miles at failure:** 23,000
- **Speed:** 10 mph
## Narrative
I PURCHASED A 2009 FORD FLEX FROM MIKE DORIAN FORD THAT HAD 14000 MILES ON IT. TWO DAYS AFTER PURCHASE I TOOK IT TO A DEALER FOR A BAD GRINDING SOUND IN THE BRAKES. THEY PERFORMED A TSB ON THE FRONT BRAKES. I TOOK IT BACK SEVERAL MORE TIMES FOR BRAKING ISSUES. THEN THE CAR CAME TO A GRINDING STOP IN TRAFFIC SEVERAL TIME AND I ALMOST GOT HIT. I TOOK IT TO 2 DIFFERENT DEALERS COMPLAINING ABOUT THE VIOLENT SHAKING AND THE INABILITY FOR IT TO GO WHEN I GAVE IT GAS. FINALLY AFTER THIS HAPPENED SEVERAL TIME I WAS HIT AS THE TRANSMISSION BROUGHT THE CAR TO A HALT. I SUFFERED INJURIES AND THE CAR HAD $15000 WORTH OF DAMAGES. THE PERSON WHO HIT ME SUED MY INSURANCE COMPANY. THE DEALERSHIP HAD MY CAR FOR FOUR MONTHS AND NEVER LOOKED AT THE BACK BRAKES OR TRANSMISSION. I TOOK IT BACK 6 TIMES FOR A LEAKING TRANSMISSION AND SEVERAL OTHER ISSUES THAT WERE NOT FIXED. THIS VEHICLE CONTINUES TO COME TO A STOP AFTER TRYING TO GO FROM A DEAD STOP. I ALMOST GOT HIT BY A SEMI TRUCK. MY WIFE WILL NOT RIDE IN THE CAR BECAUSE SHE FEELS WE WILL DIE IN THIS CAR. FORD HAS DONE NOTHING ABOUT THIS PROBLEM. I TALKED TO A FORD MECHANIC WHO TOLD ME IT WAS A TRANSMISSION PROBLEM YET FORD HAS NEVER EVEN LOOKED AT THE TRANSMISSION. I FEEL I AM GOING TO BE KILLED IN THIS CAR. AFTER $15000 OF DAMAGES I HAVE LOST ALL VALUE TO THE VEHICLE AND MY INSURANCE HAS BEEN RAISED. I LATER FOUND OUT THERE IS A TSB FOR THE TRANSMISSION YET FORD HAS NEVER EVEN LOOKED AT IT.   *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*