TO WHOM IT MAY CONCERN, THROUGH THIS LETTER, I WISH TO INFORM YOU OF MY DISAGREEMENT WITH THE EVALUATION OF THE AIR BAGS IN MY 2000 HONDA ACCORD. I WAS INVOLVED IN AN ACCIDENT AND THE AIR BAGS DID NOT DEPLOY TO PROTECT ME. WHEN I ADDRESSED MY CONCERN TO THE DALTON AGENCY, I WAS INFORMED THAT THE SERVICE MANAGER, MANUEL PEZ NAVARRO AND THE HEAD OF MECHANICS, JORGE CARDENAS ONLY DO OIL CHANGE AND FILTERS. THEY ADVISED IF I WANTED TO KNOW WHY THE AIR BAGS DID NOT FUNCTION CORRECTLY, THAT I SHOULD PAY A TECHNICIAN $600.00 PESOS TO CONNECT A SCANNER TO MY CAR TO SEE IF THERE IS AN ERROR IN THE SYSTEM, AN ERROR THAT MAY HAVE BEEN THERE FROM THE BEGINNING WHEN THE CAR WAS ASSEMBLED. PLEASE UNDERSTAND THAT THE FACTORY INVOICE FOR MY AUTO SPECIFIES THAT IT HAS AIR BAGS AT THE HIGHEST SECURITY LEVEL. THAT IS WHY I?VE TAKEN MY CAR TO BE SERVICE REGULARLY AT THE DALTON AGENCY TO KEEP ALL WARRANTIES IN PLACE. I PLACED MY TRUST IN THE AGENCY, IN THE HONDA COMPANY AND IN THE GLOBAL BRAND AND FEEL THAT I HAVE BEEN MISLED ABOUT SERVICE AND QUALITY. I AM TOTALLY DISAPPOINTED BY THE LACK OF CONCERN FROM INDIVIDUAL LIVES. THE TRAUMA, INJURY AND REHABILITATION AFTER THE ACCIDENT HAS BEEN TERRIBLE, LEAST HAVING TO DEAL WITH YOU HAS CAUSED UNNECESSARY FRUSTRATION AND FEAR. KNOWING THAT THE AIR BAG SITUATION HAS BEEN CALLED A SIMPLE MISTAKE OR ACCIDENT DOES NOT HELP MY DILEMMA. LUCKILY I AM ALIVE TODAY, BUT A FEW CENTIMETERS COULD HAVE MADE A BIG DIFFERENCE AND CAUSED A TRAGIC STORY.