NHTSA complaint: 2006 SATURN ION — STEERING
MY DAUGHTER WAS GOING TO WORK - SHE BACKED OUT OF OUR DRIVEWAY - PUT THE CAR IN DRIVE - STARTED FORWARD AND THE CAR ENGINE CUT OFF - SHE COULD NOT STEER THE CAR AND RAN INTO TWO OTHER CARS ON OUR STREET - HIT ONE IN THE SIDE AND THE OTHER VEHICLE IN THE FRONT ON ITS DRIVER SIDE - WE CALLED SATURN AND NOTIFIED THEM OF THE ISSUE - THEY SENT A TOW TRUCK AND TOOK IT 70 MILES TO THE NEAREST DEALERSHIP - THEY SAID THAT THEY HAD TO CALL IN A SPECIAL REPRESENTATIVE TO CHECK IT OUT - HE CALLED US BACK AND SAID THAT HE COULD NOT FIND ANYTHING IN THE COMPUTER THAT WOULD HAVE CAUSED THE ISSUE AND TOLD US TO COME BACK AND GET THE CAR (ABOUT A 140 MILE TRIP TO PICK UP A CAR WE WERE AFRAID OF WHICH WE PAID OVER $15000.00 FOR) THIS CAUSED OVER $2000.00 OF DAMAGE TO HER CAR IT CAUSED OUR INSURANCE COMPANY TO PAY OUT A UNKNOWN AMOUNT FOR THE DAMAGE TO THE OTHER 2 VEHICLES THE ISSUE ALSO WENT ON HER DRIVING RECORD AS HER FAULT (WHICH IT WAS NOT) AND CAUSED MY INSURANCE TO GO UP - WE ARE AFRAID TO DRIVE THIS CAR - ALWAYS WAIT UNTIL THERE IS NO ONE COMING BEFORE WE USE IT TO GO ANYWHERE BECAUSE IT HESITATES - LATER THE CAR STARTED SMELLING LIKE GAS - AND A MESSAGE (PWR STR) WOULD COME UP ON THE DASH - THE KEY WOULD NOT COME OUT OF THE IGNITION AND YOU COULD NOT GET IT TO TURN OFF - ALSO ON COLD MORNINGS IT WOULD NOT EVEN START - ANY HELP OR INFORMATION ON THIS WOULD BE GREATLY APPRECIATED. THANKS . *TR
National Highway Traffic Safety Administration — Office of Defects Investigation