# 2004 TOYOTA SIENNA — STRUCTURE:BODY
> NHTSA complaint `1047561` · 2014-03-19 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** TOYOTA
- **Model:** SIENNA
- **Year:** 2004
- **Manufacturer:** Toyota Motor Corporation
- **Component:** STRUCTURE:BODY
- **Miles at failure:** 80,000
## Narrative
WHILE I WAS CLIMBING TO THE BACK OF THE CAR, (THE CAR BEING PARKED, EVER-SO-SLIGHTLY INCLINED TO THE BACK), THE LEFT BACK SIDE-DOOR SHUT CLOSE AND TRAPPED MY RIGHT HAND (WHICH  I WAS USING FOR SUPPORT TO CLIMB UP), FOR ABOUT TWO MINUTES. I COULDN'T GET IT TO OPEN..!  UNDER EXCRUTIATING PAIN, I TRIED UNSUCCESSFULLY TO OPEN THE DOOR.  NOTHING WORKED.  THE RETRACTABLE CABLE HAD POPPED OUT TWO YEARS BEFORE, SO THE BEEPER DIDN'T RESPOND ADEQUATELY.  AFTER MANY ATTEMPTS I WAS FINALLY ABLE TO GET IT TO OPEN.    I BELIEVE I HAD ALREADY FILED A COMPLAINT TO THE NHTSA ABOUT THE THE POWER-SLIDING DOOR.  THE MECHANICAL FAILURE ON MY CAR'S POWER SLIDING-DOOR IS THE SAME AS DESCRIBED BY MANY DISGRUNTLED SIENNA OWNERS, ON VARIOUS WEBSITES.  NEITHER TOYOTA USA, NOR TOYOTA PUERTO RICO, HAS ASSUMED RESPONSIBILITY.  THEY'VE ACTED NEGLIGENTLY.  AS I MUST'VE DESCRIBED IN MY PREVIOUS COMPLAINT, THEY'VE OBVIOUSLY ACKNOWLEDGED A FACTORY MALFUNCTION --INASMUCH AS THEY HAVE CONDUCTED A RECALL CAMPAIGN--.  HOWEVER, THE CAMPAIGN WASN'T CARRIED OUT RESPONSIBLY.  DESPITE THEIR HAVING MY TELEPHONE NUMBER, EMAIL ADDRESS AND PHYSICAL ADDRESS, THEY FAILED TO CONTACT ME.  I FOUND OUT BY A THIRD PARTY (AN AUTO-BODY SHOP).  WHEN I CONFRONTED THE DEALERSHIP, THEY SAID THE CAMPAIGN HAD EXPIRED.  THIS SITUATION IS SHAMEFUL.   *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*