# 2011 FORD EDGE — SERVICE BRAKES
> NHTSA complaint `1057785` · 2014-04-18 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** EDGE
- **Year:** 2011
- **Manufacturer:** Ford Motor Company
- **Component:** SERVICE BRAKES
## Narrative
ON OR ABOUT JANUARY 21, 2014, I RECEIVED A LETTER FROM FORD REGARDING CUSTOMER SATISFACTION PROGRAM 13N02.  AFTER READING THE LETTER, I REALIZED THAT I WAS EXPERIENCING 2 OF THE 3 SYMPTOMS NOTED IN THE LETTER(SPONGY FEEL WHEN APPLYING BRAKES AND INCREASED AMOUNT OF PEDAL EFFORT REQUIRED TO STOP CAR).  I CALLED MY LOCAL DEALER AND THEY SAID TO BRING IT.  ON MONDAY, JANUARY 27, 2014, I TOOK THE CAR IN TO THE DEALERSHIP.  THEY TESTED THE BRAKES AND THEY CLAIM THAT THEY COULD NOT DUPLICATE THE PROBLEM AND THEREFORE REFUSED TO FIX THE PROBLEM.  I CALLED FORD HEADQUARTERS AND REPORTED THE PROBLEM TO THEM ALSO.  BECAUSE IT WAS NOT A RECALL, BUT A SERVICE ADVISORY, THEY SAID THAT THERE WAS NOTHING THEY COULD DO ABOUT THE PROBLEM BECAUSE THEY COULD NOT DUPLICATE THE SYMPTOMS AT THAT TIME.  I TOLD BOTH THE LOCAL FORD DEALERSHIP AND FORD HEADQUARTERS THAT I'M STILL HAVING THE PROBLEM WHETHER OR NOT THEY COULD DUPLICATE THE PROBLEM.  I ALSO ASKED BOTH OF THEM IF THEY WERE WAITING FOR SOMEONE TO HAVE AN ACCIDENT BEFORE THEY DID ANYTHING ABOUT THE PROBLEM.  WELL, AS A RESULT OF FORD'S UNWILLINGNESS TO FIX MY BRAKE PROBLEM, I GOT INTO A CAR ACCIDENT ON MONDAY, APRIL 14, 2014.  I APPLIED THE BRAKES ON MY CAR AND THE CAR WOULD NOT STOP; AND I REAR-ENDED THE CAR IN FRONT OF ME.  *TR
---
*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*