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2004 DODGE DURANGO — ENGINE

crash · 1058302 · 2014-04-20

Vehicle

Make
DODGE
Model
DURANGO
Year
2004
Manufacturer
Chrysler (FCA US, LLC)
Component
ENGINE
Miles at failure
105,000
Speed
15 mph

Severity

Deaths
0
Injured
0
Fire
No
Crash
Yes
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

I WAS PULLING AWAY FROM A STOP WHEN THE ENGINE SUDDENLY MADE SOME LOUD NOISES SOUNDING LIKE GRINDING AND THE VEHICLE LOST ALL POWER, STEERING AND BRAKES. I HAD TO NAVIGATE OVER RAILROAD TRACKS WITH A TRAIN COMING AND ONTO A SIDE STREET AND A DITCH. I WAS THE ONLY ONE IN THE TRUCK AT THE TIME AND WAS NOT HURT AND THERE WAS NO DAMAGE TO THE VEHICLE. IF IT HAD BEEN ONE OF MY KIDS OR WIFE DRIVING IT WOULD HAVE BEEN TRAGIC DUE TO NO POWER AND TRYING TO STEER A 5000LB TRUCK ACROSS TRAFFIC AND RAILROAD TRACKS WITH A TRAIN COMING. THIS VEHICLE WAS WELL MAINTAINED AND HAD AN OIL CHANGE TWO WEEKS PRIOR TO THE FAILURE. WITHIN THE PAST YEAR THIS I HAD THE VEHICLE COMPLETELY GONE THRU BY DEALER MCINERNEY IN MI AND THEY GOT IT READY FOR WHAT I THOUGHT WOULD BE THE NEXT 100,000 MILES. AFTER I HAD THE VEHICLE TOWED HOME DUE TO THE ESTIMATED $7000 REPAIR BILL, I CALLED SEVERAL CHRYSLER MECHANICS WHO TOLD ME THIS IS A KNOWN ISSUE WITH THAT MODEL AND ENGINE YEAR DUE TO BOTH WATER LEAKING INTO THE ENGINE COMPARTMENT (TSB ISSUED) AND A POSSIBLE PROBLEM WITH THE CRANK MAIN BEARING. I CALLED CHRYSLER CUSTOMER SERVICE (JOKE) AND BOTH THE PEOPLE I TALKED TOO "LITERALLY" ASKED WHY I WAS CALLING SINCE THE WARRANTY HAD EXPIRED AND IT WAS NO LONGER CHRYSLER'S PROBLEM. I TOLD THEM BECAUSE WARRANTY HAS NO BEARING ON A KNOWN DEFECT. THE SECOND PERSON I TALKED TO LITERALLY LAUGHED AT ME ON THE PHONE AND REFUSED TO LET ME TALK TO SOMEONE HIGHER THAN HIM STATING "I AM AS HIGH AS IT GETS" AND TOLD ME "CHRYSLER

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10583848
Machine
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