TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE DRIVER ATTEMPTED TO DECELERATE BUT THE BRAKES FAILED TO RESPOND AND THE DRIVER CRASHED INTO A CONCRETE MAILBOX. THE DRIVER SUSTAINED EXTENSIVE INJURIES TO THE BACK, ARM AND NECK. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 15,000. UPDATED 06/17/14 MA