THE DRIVER WAS TRAVELING ON A TWO LANE HIGHWAY IN BALDWIN COUNTY, ALABAMA, WHEN SHE APPROACHED A RIGHT HAND CURVE (WHICH THE DRIVER WAS FULLY AWARE OF). DRIVER APPLIED BRAKES SO AS TO SLOW DOWN TO NEGOTIATE THIS CURVE, BUT WHEN THE DRIVER APPLIED THE BRAKES, THEY DID NOT RESPOND. ADDITIONALLY, THE VEHICLE APPEARED TO LOSE POWER STEERING FUNCTION. IT APPEARED THAT THE VEHICLE LOST POWER, SIMILAR IN NATURE TO THE MOST RECENT IGNITION DEFECTS ON OTHER GM VEHICLES. DUE TO LOSS OF BRAKING ABILITY, THE VEHICLE WENT STRAIGHT OFF ROADWAY AND CRASHED CAUSING SIGNIFICANT PERSONAL INJURY TO THE DRIVER. FURTHER, THE AIRBAG DID NOT DEPLOY. WE CONTACTED GM, AND AGREED TO ALLOW GM REPRESENTATIVES INVESTIGATE THE INCIDENT BY DOWNLOADING THE ESIS INFORMATION, WITH THE AGREEMENT THAT GM WOULD PROVIDE THE OWNER WITH THE RESULTS OF SAID INVESTIGATION IN A READILY UNDERSTANDABLE FORMAT. AFTER DOWNLOADING THE INFORMATION, GM DENIED ANY LIABILITY FOR THE INCIDENT, AND REFUSED TO PROVIDE THE OWNER WITH THE RESULTS OF ITS INVESTIGATION IN A FORMAT THAT WAS READILY UNDERSTANDABLE. THE VEHICLE WAS RECENTLY PURCHASED NEW, AND HAD NO PRIOR ISSUES. *TR