NHTSA complaint: 2012 FORD EDGE — SERVICE BRAKES
I WAS UNABLE TO COME TO A COMPLETE STOP AND HIT A CONE IN NYC. AFTER, IT WAS EXTREMELY DIFFICULT TO COME TO A COMPLETE STOP. THE CAR WAS ABLE TO SLOW DOWN BUT IT TOOK TIME. I DROVE SLOW AND AWAY FROM OTHERS. THE BRAKES WERE HARD AND MADE NOISE WHEN I PUSHED DOWN ON THE BRAKES. WHEN I WENT TO THE DEALER, THEY INFORMED ME THAT FORD HAS AN EXTENDED WARRANTY ON THE PART AND I ASKED WHY WASN'T THE PART RECALLED IF IT PUT ME AND MY FAMILY IN HARMS WAY. WHY WASN'T I NOTIFIED PRIOR TO LOSING FULL BRAKING POWER? I AM THANKFUL THAT I NOTICED THE PROBLEM RIGHT AWAY AND MY FAMILY AND I ARE SAFE. I HAVE CONCERNS FOR OTHERS WHO MAY BE AT A GREATER SPEED WHEN THE BRAKES FAIL OR HAVE TO STOP UNEXPECTEDLY. IN ADDITION, MY CAR HAS RETURNED TO THE DEALERSHIP FOR SERVICE SEVERAL TIMES FOR NOT LOCKING INTO THE PARK POSITION. IT IS NOT SAFE AND AGAIN, I HAVE CONCERNS FOR MY FAMILY AND OTHERS. CAN THIS CAR MOVE IF IT ISN'T SECURED IN THE PARK POSITION? I HAVE VOICED MY CONCERNS WITH FORD BUT HAVE BEEN GIVEN THE RUN AROUND BY EVERYONE I HAVE ENCOUNTERED. THESE ARE SAFETY ISSUES AND NO ONE SEEMS TO CARE. EVERYONE IS NICE AND APOLOGIZES BUT THEY NEED TO TAKE CARE OF THESE SAFETY CONCERNS FOR THEIR CUSTOMERS AND FOR THE GENERAL PUBLIC. *TR
National Highway Traffic Safety Administration — Office of Defects Investigation