TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT NOTICED THAT THE MANUFACTURER ISSUED A CUSTOMER SUPPORT PROGRAM REGARDING THE SLIDING DOOR CONNECTOR BEING REPLACED DUE TO POWER FAILURE. THE DEALER STATED THAT IT WAS NOT A SAFETY DEFECT AND THE CABLE COULD NOT BE REPLACED FOR FREE UNLESS IT WAS ACTUALLY FRACTURED. AFTERWARDS, WHEN THE CONTACT ATTEMPTED TO OPEN THE SLIDING DOOR, THE CABLE SUDDENLY DISCONNECTED, SNAPPED BACKWARDS, AND INJURED THE CONTACT'S CHILD'S FACE. THE CONTACT NOTIFIED THE DEALER AND WAS INFORMED THAT THEY WOULD REPAIR THE CABLE ASSEMBLY FOR FREE, BUT WOULD NOT BE ABLE TO REPAIR THE OTHER DOOR BECAUSE IT HAD NOT FRACTURED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.