NHTSA complaint: 2000 FORD EXPLORER — VEHICLE SPEED CONTROL
2000 FORD EXPLORER WENT UP IN FLAMES. REPORTED IT RIGHT AWAY TO FORD AND WAS GIVEN A CASE NUMBER. THEY TOLD US TO TAKE IT TO A FORD DEALER IN THE AREA. AFTER MONTHS AND MONTHS AND MONTHS OF GETTING NO RESPONSE WE KEPT GETTING THE RUN AROUND THEN TOLD THAT IT HAD NOTHING TO DO WITH ANY DEFECT. WE RECENTLY GOT A RECALL LETTER FROM FORD FOR THE EXACT THING THAT HAPPENED TO THIS CAR CAUSING IT TO GO ON FIRE AND FORD WILL NOT RESPOND. THEY SAY THAT THE CLAIM HAS BEEN CLOSED AND THAT THE ORIGINAL DECISION (WHICH WE NEVER RECEIVED) STANDS AND THEY WILL NOT RESPOND TO US ANY LONGER. HOW CAN THIS BE ACCEPTABLE. SEE FORD SAFETY RECALL #05S28 IT IS EXACTLY WHAT HAPPENED TO THE EXPLORER. *TR
National Highway Traffic Safety Administration — Office of Defects Investigation