# 2014 LEXUS IS 250 — SERVICE BRAKES
> NHTSA complaint `1138941` · 2014-12-14 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** LEXUS
- **Model:** IS 250
- **Year:** 2014
- **Manufacturer:** Toyota Motor Corporation
- **Component:** SERVICE BRAKES
- **Miles at failure:** 1,740
- **Speed:** 5 mph
## Narrative
ON DEC. 2, 2014, I WAS ENTERING A WALGREEN'S PARKING LOT IN MY LEASED 2014 LEXUS IS 250, WHICH I HAD OWNED FOR ONLY 4 MONTHS WITH 1740 MILES.  MOVING AT 5MPH OR LESS, I TURNED THE WHEEL TO ENTER A PARKING SPACE, WHEN THE CAR SUDDENLY ACCELERATED AND TOOK OFF.  I PRESSED THE BRAKES TO THE FLOOR AND NOTHING HAPPENED.  THE CAR JUMPED UP OVER A PLANTED MEDIAN FILLED WITH BUSHES, TREES AND A PHONE POLE.  THE FRONT TIRES BECAME LODGED IN MUD AND THAT STOPPED THE CAR.  I MISSED THE TELEPHONE POLE BY LESS THAN 1 FOOT.  LUCKILY, I HAD AN INDIVIDUAL WITNESS THE ENTIRE EPISODE.  I TELEPHONED LEXUS EMERGENCY SERVICES AND LEXUS CUSTOMER RELATIONS IMMEDIATELY.  THE CAR HAD TO BE REMOVED FROM THE MEDIAN BY A TOW COMPANY AND WAS TAKEN TO THE DEALERSHIP WHERE PURCHASED.  AFTER EXAMINING THE CAR FROM DEC. 3-DEC. 10, THE DEALERSHIP CLAIMS THERE IS BODY DAMAGE BUT NO MECHANICAL PROBLEM WITH THE CAR.  THE DEALER CALLED ON DEC. 10 SAYING THE CAR WAS READY TO BE PICKED UP.  I NOTED INACCURATE DATA IN THE SERVICE REPORT FROM WHAT I TOLD THE SERVICE MANAGER ORIGINALLY, AND I WAS GIVEN NO INFORMATION AS TO FOLLOW-UP ON THIS MATTER.  I WAS SIMPLY TOLD THAT LEXUS CORPORATE HAD BEEN OUT TO SEE THE UNDERSIDE DAMAGE TO THE VEHICLE.(FRONT BUMPER, PAINT, CRACKS ON BASE OF BUMPER), AND THAT I WOULD HEAR FROM THEM IN 10 DAYS.    I CALLED LEXUS CORPORATE AND WAS TOLD THAT THE MATTER IS NOW IN THE LEGAL DEPT. AND THAT IT WOULD BE FAR MORE THAN 10 DAYS FOR A RESPONSE.  RATHER, I COULD EXPECT A CALL IN 4/6 WEEKS O
---
*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*