# 2014 VOLKSWAGEN JETTA — SERVICE BRAKES
> NHTSA complaint `1140879` · 2014-12-21 · Volkswagen Group of America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** VOLKSWAGEN
- **Model:** JETTA
- **Year:** 2014
- **Manufacturer:** Volkswagen Group of America, Inc.
- **Component:** SERVICE BRAKES
- **Miles at failure:** 13,540
- **Speed:** 60 mph
## Narrative
WHEN DRIVING AT HIGHWAY SPEEDS THE BRAKES SEEM INCREASINGLY INEFFECTIVE. I WAS IN A FENDER BENDER DUE TO WEAK BRAKING IN AN EMERGENCY SITUATION GOING APPROXIMATELY 60MPH AT A SEEMINGLY REASONABLE DISTANCE. THERE WERE ABSOLUTELY NO SKID MARKS OR TIRE SQUEALS. IT SEEMED THAT THE HARDER I PRESSED THE BRAKE PEDAL THE LESS EFFECTIVE THE BRAKES WERE AND I BELIEVE THAT BRAKE PEDAL ACTUALLY HIT THE FLOOR. I HAVE NOTICED THE BRAKES FELT SPONGY BEFORE WHEN BRAKING HEAVY. I HAVE ALSO NOTICED THAT WHEN THE CAR SITS FOR AN EXTENDED PERIOD OF TIME THE BRAKE PEDAL FEELS ROCK HARD FOR A LITTLE WHILE AFTER STARTING UP. DOES NOT FEEL SAFE!  *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*