I'M IN NJ ON 1/8/15 I WAS SHOPPING AT COSTCO. IT WAS SUB ZERO TEMEPERTURE AND I HAD A FULL CART. I INJURED MY FINGERS AND GOT FROSTBITE WHILE TRYING TO OPEN HATCH. IT WAS STUCK. THE WEATHER WAS COLD AND WINDY . I GOT VERY SICK FROM THE INCIDENT BECAUSE OF THE STUPID HATCH, THE RUBBER PART IS LIKE STUCK AND CAN'T FEEL LATCH IT DOESNT OPEN. I'M REALLY REALLY UPSET. . OMG *TR