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2014 JEEP CHEROKEE — ELECTRONIC STABILITY CONTROL (ESC)

crash · 1148543 · 2015-01-16

Vehicle

Make
JEEP
Model
CHEROKEE
Year
2014
Manufacturer
Chrysler (FCA US, LLC)
Component
ELECTRONIC STABILITY CONTROL (ESC)
Miles at failure
9,041
Speed
25 mph

Severity

Deaths
0
Injured
0
Fire
No
Crash
Yes
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

WE RECEIVED A RECALL FOR THE STEERING COLUMN CONTROL MODULE AND BROUGHT IT IN TO BE FIXED. THIS RECALL DIRECTLY AFFECTS THE ELECTRONIC STABILITY CONTROL. MY WIFE DROVE THE VEHICLE, A 2014 JEEP GRAND CHEROKEE LAREDO FOR THE FIRST TIME IN SNOW LAST FRIDAY 1/9/15. AS SOON AS SHE LEFT OUR DRIVEWAY, THE TRACTION CONTROL LIGHT ILLUMINATED AND STAYED ON AS THE VEHICLE WAS UNCONTROLLABLE. APPROXIMATELY 1/4 MILE FROM OUR HOUSE SHE LOST CONTROL OF THE VEHICLE STRIKING THE CURB WITH ENOUGH FORCE TO THROW OFF THE ALIGNMENT AND DAMAGE BOTH PASSENGER SIDE RIMS. MY WIFE COULD ONLY REACH MAX SPEED OF 20 MPH AS THE VEHICLE WAS ALL OVER THE ROAD. SINCE THEN, I HAVE BEEN IN CONTACT WITH CHRYSLER AND THE DEALERSHIP AND NEITHER CAN GIVE ME AN ANSWER OR HELP ME. THE DEALER STATES THEY NEED A REP FROM CHRYSLER TO COME INSPECT THE VEHICLE WHILE CHRYSLER MAINTAINS THEY DON'T SEND PEOPLE OUT. CHRYSTLER IS STATING NOTHING IS WRONG WITH MY VEHICLE, AND WHEN I ASKED HOW THEY ARRIVED AT THAT CONCLUSION THEY TOLD ME THEY LOOKED AT "THE NOTES". THEY SAID THEY'RE SPECIAL INVESTIGATIONS UNIT DEEMED IT TO HAVE OPERATED APPROPRIATELY AT THE TIME OF THE INCIDENT. NOBODY HAS LOOKED AT IT YET!! APPARENTLY I DON'T EVEN MEET THE CRITERIA FOR AN ADJUSTER REP SINCE THEY SAY MY CAR IS FINE. WHEN I BROUGHT MY CAR TO THE DEALERSHIP THE TRACTION CONTROL LIGHT WAS STILL ON. THE RECALL WAS NOT PROPERLY FIXED CAUSING MY WIFE TO CRASH WITH OUR 4 YEAR OLD IN THE CAR. ONE PERSON AT CHRYSLER EVEN TRIED TO TELL ME OUR VEHICLE W

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
10673031
Machine
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