TL* THE CONTACT OWNS A 2012 SUBARU FORESTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V830000 (SERVICE BRAKES, HYDRAULIC). THE RECALL REMEDY WAS PERFORMED BUT, DUE TO THE INCOMPLETE REPAIR INSTRUCTIONS, THE VEHICLE WAS NOT REPAIRED CORRECTLY. WHILE DRIVING 10 MPH, THE BRAKE PEDAL WAS APPLIED AND SANK TO THE FLOORBOARD FAILING TO STOP THE VEHICLE. A CRASH OCCURRED AND THE PASSENGER SUSTAINED RIB CAGE BRUISING, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 33,055.