MY 2 YEAR OLD SON EXITED THE VAN ON THE PASSENGER SIDE, THROUGH POWER SLIDING DOOR. THE DOOR CLOSED ON HIS HAND AND DID NOT RETRACT AUTOMATICALLY. WE REACHED OUT TO CHRYSLER WHO SENT AN INSPECTOR. THE INSPECTOR TESTED THE DOOR WITH A FOLDED TERRY CLOTH. I PROVIDED HIM WITH A DOLL, WHICH HAS A HAND THE SAME SIZE AND SHAPE OF A CHILD'S. THE PASSENGER DOOR CLOSED COMPLETELY ON THE DOLL HAND. THE DRIVERS SIDE DOOR OPENED AUTOMATICALLY. SO THERE EXISTED A DIFFERENCE BETWEEN THE TWO DOORS. CHRYSLER STATED THEY BELIEVE THERE IS NOTHING WRONG WITH THE VAN. WE TOOK THE VAN TO THE DEALERSHIP, THEY ALSO STATED THE DOOR CLOSES NORMALLY. WE REACHED OUT TO THE LOCAL NEWS STATION WFTV WHO AGREED TO ASSIST BECAUSE THE PASSENGER SIDE DOOR STILL CLOSED ON THE DOLL HAND, WHILE THE DRIVER SIDE DOOR DID NOT. THE VAN WAS TAKEN TO ZEMBOWER'S AUTO CENTER WHERE IMMEDIATE TESTING REVEALED THE CAR NEEDED A NEW BATTERY. THE COMMENT WAS MADE, HOW IS CHRYSLER ABLE TO DIAGNOSE A POTENTIAL ELECTRICAL ISSUE WITHOUT FIRST CHECKING THE ELECTRICAL SYSTEM TO BE SURE ITS OPERATING NORMALLY. I TOOK THE VAN TO THE DEALERSHIP WHO THEN AGREED, THE VAN DOES NEED A NEW BATTERY. WE TOOK THE VAN BACK TO ZEMBOWERS FOR A BATTERY REPLACEMENT. UPON REPLACEMENT THE PASSENGER DOOR NOW SEEMS TO BE OPERATING NORMALLY. SO THE ISSUE STILL REMAINS, WHY IS IT THAT WHEN THE BATTERY IS IN NEED OF REPLACEMENT IN THE VAN, THAT THE PASSENGER POWER DOOR IS LESS SENSITIVE THAN THE DRIVERS SIDE, ALLOWING IT TO CLOSE ON HANDS