TL*THE CONTACT OWNS A 2012 WINNEBAGO SIGHTSEER. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE STAIRS AT THE EXIT DOOR CAME OUT WHILE IN MOTION CAUSING THE VEHICLE TO CRASH INTO THE GUARD RAIL. THE CONTACT SUSTAINED NECK INJURIES WHICH REQUIRED MEDICAL ATTENTION AND NO POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.