NHTSA complaint: 2012 FORD MUSTANG — STEERING
FOR A FEW DAYS BEFORE THE INCIDENT, MY STEERING WAS ACTING UP LIKE SMALL BUMPS WHEN I TURNED LEFT. THEN YESTERDAY, I BACKED OUT OF THE DRIVEWAY, DROVE UP MY STREET, TURNED LEFT AND ONCE I GOT UP TO SPEED THE EPAS JUST STOPPED WORKING. MY COMPUTER SAID IT WAS AN ELECTRONIC ASSIST POWER STEERING FAILURE. I COULDN'T CONTROL THE VEHICLE AND I ALMOST HIT A CHILD WALKING TO SCHOOL ON THE SIDEWALK. I TRIED ALL THE RESET STUFF FORD SAYS AND THAT DIDN'T WORK. I CALLED THE FORD DEALERSHIP AND THEY WERE BASICALLY THE RUDEST SERVICE CENTER EVER. THEY REFUSED TO EVEN GIVE ME A LOANER CAR WHILE THEY FIXED IT, WHICH WOULD TAKE DAYS. SO I TOOK THE CAR TO A LOCAL REPAIR SHOP I USE AND THEY ARE WORKING ON IT NOW AND GAVE ME A LOANER CAR BEFORE I ASKED FOR ONE!!!! THIS THING BROKE 2000 MILES OUT OF THE WARRANTY AND I ALMOST KILLED A KID WALKING TO SCHOOL. I COMMUTE ON I-5 AT 70 MILES PER HOUR EVERYDAY AND NOW I'M WORRIED WHAT WILL HAPPEN IF IT SHUTS OFF GOING THAT SPEED. MY REPAIR BILL WILL BE AROUND $2,000.00 FOR A CAR WITH 38,000 MILES ON IT. MY NISSAN FRONTIER HAD 256,000 MILES AND HAD THE RADIATOR REPLACED!!! *TR
National Highway Traffic Safety Administration — Office of Defects Investigation