# 2011 FORD FIESTA — ELECTRONIC STABILITY CONTROL (ESC)
> NHTSA complaint `1175734` · 2015-04-18 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 4
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** Yes
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** FIESTA
- **Year:** 2011
- **Manufacturer:** Ford Motor Company
- **Component:** ELECTRONIC STABILITY CONTROL (ESC)
- **Speed:** 3 mph
## Narrative
I REPORTED TO STERLING MCCALL ON 8/18/14 AT 5:50 P.M. THE PROBLEMS THAT I HAVE BEEN HAVING WITH MY 2011 FORD FIESTA.  I ALSO REPORTED THE CUSTOMER SATISFACTION PROGRAM 14M01 .0N 8/20/14AT 7:19 A.M. I BROUGHT MY VEHICLE INTO STERLING MCCALL. STERLING MCCALL REFUSED TO FIX THE PROBLEM. I REPORTED TO LEGACY FORD ON 9/5/14AT 4:05 P.M. TO [XXX]. THE PROBLEMS THAT I HAVE BEEN HAVING WITH MY2011 FORD FIESTA. I ALSO REPORTED THE CUSTOMER SATISFACTION PROGRAM14M01. ON 9/11/14AT 6:59 P.M. I BROUGHT VEHICLE INTO LEGACY FORD. THEY GAVE ME A RENTAL CAR AT 7:15 P.M. ON 9/12/14 LEGACY FORD REFUSED TO FIX THE PROBLEM. I FILED A CASE [XXX]-5211951 WITH THE CUSTOMER RELATIONSHIP CENTER AT 2:15P.M. I BROUGHT MY 2011 FORD FIESTA TO FIRESTONE FOR A DIAGNOSTIC ON 12/4/14. THE FIND WAS THAT THE ARTICLE SUPERSEDES TSB 11-9-2 TO UPDATE THE ISSUE STATEMENT AND SERVICE PROCEDURE. I BROUGHT IT TO LEGACY FORD AGAIN ON 1/14/15. AND LEGACY FORD REFUSED TO FIX MY 2011 FORD FIESTA AGAIN. THEN ON 1/17/15  MY CAR WAS IN A ACCIDENT.      INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*