TL* THE CONTACT OWNS A 2001 CHEVROLET SILVERADO 1500. WHILE AT A STOP, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE CRASHED INTO THE PRECEDING VEHICLE, WHICH RESULTED IN A FOUR-VEHICLE COLLISION. THE DRIVER AND FRONT SEAT PASSENGER BOTH SUSTAINED HEAD, NECK, AND BACK INJURIES. IN ADDITION, THE DRIVER ENCOUNTERED THE FRONT WINDSHIELD AND SUFFERED FROM MINOR INJURIES TO THE FACE. THE DRIVER AND THE FRONT SEAT PASSENGER REQUIRED MEDICAL ATTENTION. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 199,000.