TL* THE CONTACT OWNED A 2009 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A UTILITY POLE AND A TREE. DURING THE CRASH, THE FRONT END OF THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE BUT THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT INDICATED THAT A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) WAS RECEIVED APPROXIMATELY ONE YEAR AGO. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED WERE NOT AVAILABLE TO REMEDY THE FAILURE. THE FAILURE MILEAGE WAS 120,000.