# 2004 PONTIAC GRAND PRIX — ENGINE
> NHTSA complaint `1190573` · 2015-06-14 · General Motors, LLC
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** PONTIAC
- **Model:** GRAND PRIX
- **Year:** 2004
- **Manufacturer:** General Motors, LLC
- **Component:** ENGINE
- **Miles at failure:** 170,000
## Narrative
WITHIN 10 MINUTES OF ARRIVING TO MY PLACE OF WORK, THE PONTIAC CAUGHT FIRE AND THE FIRE COMPLETELY BURNED THE ENGINE COMPARTMENT RESULTING IN A TOTAL LOSS.  10 DAYS AFTER THE FIRE, I RECEIVED GM SAFETY RECALL 14574 INDICATING THE POSSIBILITY OF AN ENGINE COMPARTMENT FIRE.  WHEN CONTACTING GM, I AM TOLD THERE IS NOTHING THEY CAN DO FOR ME SINCE THE CAR IS NO LONGER IN MY POSSESSION.  THIS IS EXTREMELY POOR CUSTOMER SERVICE AND SUPPORT FOR A PROBLEM THEY ARE AWARE OF.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*