# 2011 TOYOTA HIGHLANDER — SERVICE BRAKES
> NHTSA complaint `1192045` · 2015-06-19 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** Yes
- **Vehicle towed:** No
## Vehicle
- **Make:** TOYOTA
- **Model:** HIGHLANDER
- **Year:** 2011
- **Manufacturer:** Toyota Motor Corporation
- **Component:** SERVICE BRAKES
- **Miles at failure:** 44,727
- **Speed:** 5 mph
## Narrative
WHILE GOING INTO A PARKING SPACE, I ATTEMPTED TO ENGAGE THE BRAKES, THE BRAKE PEDAL DEPRESSED ENTIRELY TO THE FLOOR, AND THE BRAKES DID NOT ENGAGE. AS THE RESULT, MY VEHICLE DROPPED APPROXIMATELY 15 FEET OVER A RETAINING WALL TO A LOWER PARKING LOT LANDING NOSE FIRST ONTO THE PAVEMENT OF THE PARKING AREA BELOW. THE AIRBAG DEPLOYED AND THE VEHICLE ULTIMATELY LANDED ON ALL FOUR TIRES, ROLLING FORWARD UNTIL I WAS ABLE TO STOP THE VEHICLE BY ENGAGING THE EMERGENCY BRAKE.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*