TL* THE CONTACT OWNS A 2002 TOYOTA RAV4. WHILE DRIVING AT APPROXIMATELY 40 MPH, ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND THE PASSENGER SUSTAINED ARM AND HAND INJURIES AND LACERATIONS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE SUSTAINED EXTENSIVE FRONT END DAMAGE. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.