CONSUMER'S WIFE WAS INVOLVED IN A FRONT-END COLLISION. DURING THE ACCIDENT, THE AIRBAGS ON THE DRIVER'S AND PASSENGER'S SIDES FAILED TO DEPLOY. THE WIFE WAS NOT SERIOUSLY INJURED, BUT SUFFERS FROM SORES AND BRUISES. WHEN THE CONSUMER CONTACTED THE MANUFACTURER, AN INVESTIGATOR FROM CHRYSLER CAME OUT TO VIEW THE VEHICLE, BUT FAILED TO GIVE THE CONSUMER ANY INFORMATION PERTAINING TO VEHICLE. *AK