TL* THE CONTACT OWNS A 2003 PONTIAC GRAND AM. WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE PRECEDING VEHICLE REVERSED AND CRASHED INTO THE FRONT OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A NEW FUEL PUMP AND IGNITION LOCK CYLINDER SWITCH. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT A TECHNICIAN FROM THE MANUFACTURER CAME OUT TO ASSESS THE VEHICLE, BUT THE CONTACT BELIEVED THE PROCEDURE WAS NOT DONE CORRECTLY. THE FAILURE MILEAGE WAS 58,494.