NHTSA complaint: 2014 DODGE GRAND CARAVAN — ELECTRICAL SYSTEM
DURING TRAFFIC AT ROUGHLY 10PM, THE CHARGE INDICATOR LIGHT CAME ON. OUR VEHICLE ALL OF A SUDDEN STARTED LOSING POWER ON THE FREEWAY. BY THE TIME WE GOT TO THE NEXT EXIT, WE WERE LOSING POWER WITH STEERING, CAUSING US TO CRASH INTO A FIRE HYDRANT. WE WERE ABLE TO GUIDE IT INTO A PARKING SPOT BEFORE LOSING THE REST OF THE ELECTRICAL CAPABILITIES (WINDOWS, LIGHTS, ETC.). MY FAMILY WAS STUCK IN THAT DESOLATE ARE WITH NO WAY TO CHARGE OUR PHONE AND TWO SLEEPING YOUNG CHILDREN. AFTER GETTING IT TOWED, THE VEHICLE ENDED UP IN THE SHOP FOR A LITTLE UNDER 3 WEEKS FOR REPAIR TO THE COLLISION THAT HAD OCCURRED. THE ELECTRICAL CHECKED GOOD. THE NEXT DAY, THE CHARGING INDICATOR LIGHT AGAIN WENT ON AFTER BEING ON THE ROAD FOR ROUGHLY 18 MILES. THANK GOODNESS THIS TIME IT ALL HAPPENED IN THE DAY AND WE WERE STUCK IN A BETTER AREA. AFTER CHECKING GOOD AGAIN AT THE COLLISION CENTER, THE VEHICLE WAS TRANSFERRED TO THE DODGE DEALER FOR FURTHER DIAGNOSIS. THIS IS WHEN THEY FINALLY PINPOINTED IT WAS AN ALTERNATOR ISSUE. THANKFULLY THE VEHICLE IS STILL UNDER WARRANTY.
National Highway Traffic Safety Administration — Office of Defects Investigation